Electronic Call Monitoring (ECM) Administrator
Welham Green AL9 7HF
12month Fixed Term Contract - until December 2026
What we offer
We’re creating brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, downs and curveballs. With a career as an ECM Administrator at Care by Us every day will be different to the next. Each will offer you the opportunity to do meaningful and rewarding work that makes a real difference to our clients lives and your career.
What you’ll do
As a leading provider of healthcare services to the local community, we ensure we provide fully trained and qualified staff to care for our clients.
We are looking for an ECM Administrator to join us on a full-time basis to contribute to the continued success of the team.
The Electronic Call Monitoring system is a program that aids the branch in monitoring and recording the amount time carers spend at each visit to a client’s home. This allows the company to produce accurate reports for management information, payroll and invoicing. The ideal candidate will have worked with a similar system or have worked in a busy Domiciliary Care office.
In this role you will be involved in the following:
What you need
You will have experience managing ECM or similar systems, preferably in a healthcare or domiciliary care setting. Key skills include technical proficiency, particularly with Microsoft Office, strong analytical abilities for data analysis and report generation, and excellent communication skills for liaising with staff.
Why choose us?
We see extraordinary achievements happen every day thanks to the talent and commitment of our people. We want to transform the care industry by working smarter, using innovative tech and driving forward positive change. As the largest care company in the UK, we have the size and success to offer you a world of career opportunity, choice and security. Join us on our journey
Care by Us is an Equal Opportunities Employer and part of the CCH Group.
We’d like to take a minute to introduce ourselves. Our name is CCH Group.
We were founded in 2009 and have grown to become the largest care company in the UK. We’re pretty proud of that, as the bigger we are, the more people we can look after.
We span the UK with more than 260 sites – from the rugged highlands of Scotland to the bustling streets of greater London – and every point in between.
Our 13,000 employees deliver a whopping 1.5 million hours of care each month. Each minute, each hour of our time is dedicated to keeping someone comfortable, safe, and happy. Because that is what we do.
We are made up of 32 operating companies but have one vision: to become the best place to work in care. We firmly believe that putting our people at the heart of the company is not only the right thing to do, but will also ensure that they are in the best position to provide extraordinary care to everyone who relies on us.
