Join Our Team at Corserv Care as a Call Handler (Days)/ TEC Officer
Salary: £25,948.00 per annum, plus overtime and shift enhancements.
Working Hours: 37 per week across a 5 week rota. Working 12 hour shifts day time, 7am to 7pm. Also, some nights 7pm to 7am. When we are short staffed, we will ask night time staff workers to move to days & visa-versa. Also there are some day shifts in the night time rota (Approx 3 days in a 5 week rota).
Contract Type: Permanent
Base: Corserv Care Lifeline, Office 21, Victoria Commercial Centre, Station Approach, Victoria, Roche, ST Austell PL26 8LG.
Other: Hybrid role: Some shifts are office based at Roche & some shifts are working from home.
Click here to read more about us and what benefits we offer.
About the role: Do you love helping people , do you have excellent communication skills and would you make a good alarm receiver/ call operator for our TEC Services? We're looking for a Call Handler/TEC Officer to join our dynamic HR team. In this key role, you'll provide vital support responding promptly and professionally to incoming emergency calls from our Corserv Care clients. If you're looking to grow your career in Technology Enabled Services within a supportive and fast-paced environment, we’d love to hear from you.
Role Purpose: TEC Services is a telecare service offering high quality call handling, monitoring and installation of personal alarms, sensors and other technology enabled care equipment to support people to remain in or return to their own homes and be as safe and independent as possible with the use of TEC.
What you'll be doing: All calls need to be answered in accordance with Technology Enabled Care (TEC) requirements and standards. Calls will include potentially emergency life-threatening situations where you will provide the appropriate help, advice, and assistance to callers who may be in distress, including escalation to the emergency services.
As part of the role, you will also be expected to respond to out of hours calls on behalf of Housing Associations and Local Authority partners, including emergency housing repairs, homeless assessments, and lone worker monitoring, as well as providing advice and assistance in response to general enquiries.
The role includes administration support to TEC Service including but not limited to stock control and equipment, processing of referrals, co-ordinating appointments, and the accurate inputting and maintenance of client and related data.
The split of duties will be approximately 75% alarm calls handling and 25% administrative support
About you:
Qualifications & experience essential criteria:
Qualifications & experience desirable criteria:
Safeguarding: We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a basic DBS check.
To apply: It’s really easy to apply for our roles – simply click on the link below where it says APPLY to create a candidate profile, answer the screening questions and upload a CV.
Closing date: 9:00am Friday 5th June 2026
We are reviewing CV’s on a daily basis and you may be contacted regarding your availability for interview. We may also close the advert early due to a high volume of interested applicants, therefore early applications are recommended.
Thank you for your interest and we look forward to hearing from you soon!
Corserv Care is part of the Corserv Group and provides a range of domiciliary and residential services under one brand.
Leading the way in delivering the best possible care services, we empower change and enhance quality of life.
Our work is made possible by a committed and creative team, with positivity, innovation, collaboration and trust driving what we do and how we do it.
