United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors.
Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.
Our company is split into two business areas:
Utility Infrastructure –
Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK’s largest network owners and operators.
Social Infrastructure -
Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance
About the Role
We are looking for a confident and customer-focused Call Advisor to join our team. This is a fast-paced, inbound role where you will be the first point of contact for our clients and their tenants, delivering clear, efficient, and professional support.
Key Responsibilities
Handling inbound calls from clients and tenants
Providing updates on ongoing repairs
Booking new appointments and adjusting existing visits
Delivering accurate company information and guidance
Managing communications via phone, email, and internal systems
Using systems such as 3CX, Teams, Outlook, and TotalMobile (Connect)
Previous experience in inbound call handling or a customer service role
Strong communication skills with a professional and approachable manner
Ability to remain calm and resilient in a busy environment
Efficient, organised, and able to manage multiple tasks
A reliable team player who supports colleagues and contributes to a positive working environment
United Infrastructure is a leading provider of solutions for the UK's critical infrastructure.
We pride ourselves on delivering innovative solutions to the complex challenges our clients face in five key sectors: water, energy, power, telecoms and property services, under two main business areas – Utility Infrastructure and Social Infrastructure. We employ over 2200 people and work with a broad range of public and private sector clients.
Formerly known as United Living, our new name demonstrates our continuous evolution as a leader in the infrastructure landscape. Our commitment to our clients, people, communities and the environment remains at the core of everything we do.
