SharpContra

Call Centrer Representative

SharpContra  •  $50k - $56k/yr  •  Atlanta, GA (Onsite)  •  2 hours ago
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Job Description

Company Description

At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.

Job Description

About the Role

We are seeking a confident, communicative, and customer-focused Call Center Representative to assist customers over the phone and provide helpful information about products and services. The ideal candidate enjoys speaking with people, addressing questions, and creating positive customer experiences in a fast-paced team environment.

Responsibilities

  • Handle incoming and outgoing customer calls professionally.
  • Answer questions and provide accurate information about products and services.
  • Identify customer needs and recommend appropriate solutions.
  • Address concerns and help resolve customer issues in a courteous manner.
  • Record relevant call details and maintain accurate customer information.
  • Follow established procedures and service guidelines.
  • Work toward individual and team performance goals.

What We Offer

  • Comprehensive training and ongoing support.
  • Opportunities to strengthen communication and customer service skills.
  • A team-oriented and encouraging environment.
  • Opportunities for professional development and advancement.
  • Compensation based on the position and experience.

Qualifications

  • Strong verbal communication and active listening skills.
  • Friendly, patient, and professional telephone manner.
  • Ability to handle customer inquiries with confidence.
  • Problem-solving skills and attention to detail.
  • Comfortable working in a fast-paced, goal-oriented environment.
  • Previous call center or customer service experience is a plus, but not required.

Additional Information

  • Competitive Salary: $50,000 – $56,000 annually.
  • Career Growth Opportunities: Clear opportunities for professional development and advancement.
  • Professional Skill Development: Strengthen your communication, leadership, relationship management, and strategic planning skills.
  • Supportive Team Environment: Work alongside collaborative, motivated professionals.
  • Training & Development: Access to ongoing learning opportunities and professional guidance.
  • Meaningful Impact: Play an active role in strengthening the company's reputation and professional relationships.
  • Dynamic Work Environment: Enjoy a position that encourages initiative, collaboration, and creative thinking.
SharpContra

About SharpContra

Welcome to SharpContra, where marketing meets mischief, and creativity knows no bounds! We’re not your average marketing firm – we’re a powerhouse of innovative thinkers, trendsetters, and trailblazers who are passionate about helping brands shine in the spotlight.

Who We Are:

At SharpContra, we’re a dynamic team of marketers, designers, strategists, and storytellers united by our love for all things creative. With a blend of expertise, enthusiasm, and a touch of irreverence, we’re here to shake up the marketing world and inject some fun into every project we touch.

Our Philosophy:

We believe that marketing shouldn’t be a chore – it should be an adventure! That’s why we approach every project with a sense of curiosity and playfulness, always ready to explore new ideas and push the boundaries of what’s possible. Whether we’re crafting a killer campaign or designing a jaw-dropping brand identity, we’re committed to delivering results that make both our clients and us proud.

What Sets Us Apart:

Innovation with Attitude: We’re not afraid to think outside the box – in fact, we’ve never even seen the box! With a bold approach to creativity and a penchant for the unexpected, we’ll help your brand stand out in a sea of sameness.

Passion for Collaboration: We believe that the best ideas are born from collaboration. That’s why we work closely with our clients every step of the way, ensuring that their vision is brought to life with precision and flair.

Results-Driven Excellence: While we love to have fun, we take our work seriously. Our team is dedicated to delivering measurable results that drive growth, engagement, and – most importantly – smiles.

Industry
Marketing & Advertising
Company Size
1-10 employees
Headquarters
Austin, Texas
Year Founded
2019
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