Specsavers. A household name and a Highstreet staple. And you could be part of the team.   

As a Call Centre Assistant at Specsavers, you’ll be organised and equipped to tackle a variety of tasks, including all aspects of optical administration including NHS forms and triaging, answering calls and general queries, updating & filing records, and managing appointments. The aim is to provide a top-notch administrative service that will support the store’s success.  

Our store  

Located on Broad Street in the heart of Newtown, Specsavers is a large, busy, and customer-focused store dedicated to providing exceptional eye and hearing care to the local community. The store features five test rooms, enabling the team to support a high volume of customers while maintaining outstanding clinical standards and personalised care. Serving a diverse customer base, colleagues work within a fast-paced environment where teamwork, efficiency, and customer service are at the heart of everything they do. Conveniently situated within the town centre, the store benefits from excellent public transport links, with Newtown Bus Station just a short walk away and Newtown railway station nearby, making it easily accessible. The store offers a welcoming and professional atmosphere, modern facilities, and a collaborative culture, providing an excellent opportunity for colleagues to develop their skills, contribute to the success of a thriving business, and make a real difference to customers' lives every day

Our team  

The team at Newtown Specsavers is a friendly, experienced, and supportive group of professionals who are passionate about delivering outstanding customer care. Working across optics, audiology, and retail, colleagues collaborate closely to create a positive experience for every customer from the moment they enter the store. As a large and busy practice, the team thrives in a fast-paced environment where teamwork, communication, and a commitment to excellence are key to success. With a strong focus on personal development and continuous learning, colleagues are encouraged to grow their skills, share knowledge, and support one another, creating an inclusive and rewarding workplace culture. Whether you're an experienced professional or looking to develop your career within Specsavers, you'll be joining a team that values collaboration, celebrates success, and takes pride in making a real difference to the local community.

What’s on offer?  

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:  

• £8.20ph - £12.91ph
• Bonus available following successful completion of probation
• Part Time - 20-25 hours per week across 5 days
• Flexible working hours, typically between 10:00am and 3:00pm
• Start and finish times can be discussed to support work-life balance
• Ideal for those seeking school-friendly working hours
• We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
• Specsavers Perks - a portal to a world of great everyday discounts and savings
• WeCare - our employee support service to help you and your immediate family when you need it most
• Complimentary subscription to the Headspace app
• Eyecare and hearcare discounts for you and your family
• Enjoy an additional paid day off on your birthday to celebrate you!
• Enhanced family leave and company sick pay

What we’re looking for?  

If this is still sounding like a bit of you, we do need you to have a few skills to get started as Call Centre Assistant. These include:  

• Excellent customer service and communication skills.
• Professional and confident telephone manner.
• Strong administrative and data entry skills with attention to detail.
• Proficient in Microsoft Office (Outlook, Word, and Excel).
• Ability to manage multiple tasks and prioritise workload effectively.
• Experience handling customer enquiries and resolving issues efficiently.
• Strong organisational skills and ability to maintain accurate records.
• Reliable team player with the ability to work independently.

If you have everything we’re looking for and are excited by this opportunity, we’re excited to hear from you. Checked all the boxes? This job will close when it's filled, so don't delay, apply today!

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