Join RediMed – Building a Healthier, More Resilient Australia as our next Call Centre Operative based out of our Belmont clinic working within a small team of call centre operatives, but a national customer service team. We have one full-time and one part-time role available.
RediMed is a prominent healthcare organisation with a national presence aiming to create a healthier, more resilient Australia. Our mission is to provide exceptional care through our multidisciplinary approach to end-to-end health solutions. We do this by offering a full range of health services including:
via a team of expert Surgeons, General Practitioners, Physiotherapists, Occupational Therapists, Exercise Physiologists, Nurses, Medico-Legal Advisors and an all-inclusive Clerical Medical Support Team. We pride ourselves on providing high-quality, patient-centered care in a supportive environment. Our team is dedicated to excellence, collaboration, and continuous improvement.
About the Role
We are seeking a motivated Call Centre Operative to join our dedicated Contact Centre team. This role supports RediMed’s clinics nationally, handling inbound and outbound calls to deliver exceptional service to our clients and patients. Previous call centre experience is desirable but we'd love to hear from anyone with a customer service background.
This position is based at our Belmont office, with full-time and part-time opportunities available. Flexibility to work on a roster covering hours between 7:30am - 5:30pm is needed.
Duties and responsibilities in this role include:
About You
We’d love if you had:
We need you to have:
Why REDiMED?
Applicants of all skills and experience levels are encouraged apply for this position as full training will be provided.
To apply, click APPLY NOW or, email your resume to hr@redimed.com.au with a cover letter or, short paragraph outlining your suitability to the role.
RediMed exists to support Australian businesses in ensuring their workers return home safe and well every night. We understand that this requires a holistic, innovative, and coordinated approach to healthcare which is why RediMed offers a comprehensive, "one-stop-shop" experience for businesses and their employees.
RediMed can support businesses by conducting:
* Pre-Employment Medicals
* Legislative Medicals
* Ongoing Health Surveillance and monitoring
* Injury Management including urgent care, surgical intervention and rehabilitation.
* Allied Health Support
* Respirator & Ear Fit Testing
* Drug and alcohol screening
* Fitness for work assessments and medicolegal services
* Telehealth
* Policy and Procedure development and support
In order to deliver on our mission, we focus on employing a diverse, talented, customer-obsessed team which includes doctors, specialists and surgeons, allied health, and our customer support team. We invest heavily in our team; ensuring they have the knowledge and skill to best support you, your business, and your workers.
We have six dedicated Occupational Healthcare clinics in Perth, Western Australia and are currently expanding into Queensland with our first clinic now open in Spring Hill. Additionally, we can service customers nationally via our Alliance Partner network. We can also come directly to you!
We understand that every organisation has its own requirements so we will genuinely partner with you to ensure that we always meet (and hopefully always exceed) your expectations!
