Job Description

Position
We are looking for a dynamic and result-oriented Call Centre Executive who will be responsible for managing incoming leads, counselling prospective patients/customers, follow-ups, and driving conversions to generate revenue for the organisation.

Candidates with a background in BDS/BHMS/BAMS will be preferred due to their understanding of patient communication and treatment counselling.

Key Responsibilities:

• Handle inbound and outbound calls professionally.
• Manage and nurture leads generated through digital campaigns, website enquiries, WhatsApp, and other sources.
• Counsel prospective patients/customers regarding treatments, services, procedures, and appointments.
• Ensure timely follow-ups and maintain strong conversion ratios.
• Coordinate with doctors, operations, and front desk teams for seamless appointment scheduling.
• Maintain lead data, call records, and conversion reports in CRM/software.
• Build trust and maintain excellent patient/customer relationships.
• Achieve monthly revenue and conversion targets.
• Identify opportunities for upselling relevant treatments/services.
• Ensure high levels of customer satisfaction and retention.

Qualifications

• 1 - 5 years experience.
• Minimum Bachelors degree. BDS / BHMS / BAMS preferred.
• Experience in call centre, patient counselling, healthcare sales, or lead conversion roles will be an added advantage.
• Excellent communication and interpersonal skills.
• Strong convincing and negotiation abilities.
• Basic understanding of CRM and lead management systems.

About Asian Heart Institute

Asian Heart Institute is India's #1 cardiac hospital dedicated to incorporating the latest technological advances and ethical practices to provide quality heart care at reasonable costs. As a JCI, NABH, and ISO-accredited hospital with a staggering success rate of 99.83% in bypass surgeries and an overall 99.4% in cardiac surgeries, we are considered among the best globally.

Our foundation rests firmly on four core pillars: Ethics, Experience, Excellence, and Expertise. At the heart of our approach is a steadfast commitment to integrity and ethical practices, ensuring that every patient is treated with the highest level of respect and care. We take pride in our team of renowned experts, each contributing years of specialized experience and skill, which is pivotal in driving our pursuit of excellence. Our focus on expertise is not just about having the best professionals on board, but also about fostering continuous learning and staying ahead in our field.