Job Description

Are you an experienced customer service or call centre professional who thrives in a fast-paced environment? Do you enjoy helping customers and delivering exceptional service with every interaction? Join the team at Phil Gilbert Motor Group and take the next step in your customer service career within the automotive industry!

Join the team at Phil Gilbert Motor Group, a trusted name in the automotive industry for over 35 years. As part of the 4K Automotive Group, Phil Gilbert is a leading multi-franchise dealership representing Toyota, Hyundai and Kia. We pride ourselves on delivering exceptional customer experiences and high-quality vehicles.

About the Role

We’re looking for an energetic, customer-first Customer Assistance Consultant to join our friendly team based in Lidcombe. A full-time position, Monday to Friday. You'll be the first point of contact for our valued customers - helping with service bookings, general enquiries, and recall arrangements. Every interaction you have will help make car ownership a breeze!

What You’ll Be Doing

• Answer inbound calls and respond to online enquiries with a smile
• Schedule maintenance, repairs, and recall appointments
• Provide friendly, knowledgeable assistance for sales and service questions
• Proactively follow up with customers to ensure they stay safe and on the road

About You

• You have a clear and engaging phone manner that leaves a lasting impression.
• You’re a people person who genuinely enjoys helping others.
• You’re detail-oriented and thrive on following structured processes.
• You perform at your best in a fast-paced, team-focused environment.
• You have experience working with KPIs and achieving targets.
• Experience with Dealer Management Systems (TUNE) and manufacturer portals is a bonus, but not essential.
• Automotive experience (especially with Toyota, Kia, or Hyundai) will help you hit the ground running.

Why Join us?

4K Automotive provides opportunities for all team members to have a long and rewarding career. Benefits include:

• Exclusive staff discounts across multiple automotive brands.
• Reward and recognition programs - celebrating milestones, service awards, and birthdays.
• Staff referral bonuses and team perks
• Ongoing career development through internal training and manufacturer-accredited programs
• Paid Parental Leave
• Employee Assistance Program (EAP)

Discover more about 4K Automotive - explore our Careers Hub: https://www.4kgroup.com.au/careers-hub

Important information

• Only shortlisted applicants will be contacted.
• Applicants must reside in Australia and hold full working rights.

Ready to join our team? Apply today and start your rewarding career with 4K Automotive.

We value diversity, equality, and inclusion, and are committed to providing a workplace where everyone feels respected, supported, and empowered to succeed.