Job Description

As a key member of our team, you will ensure that all customer inquiries, store card applications, correspondence, and employment verifications are handled efficiently and professionally.

• Ensure customer's queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints.

• Telephonically confirm employment and personal details to verify information provided on the store application forms

• Update customer's details on relevant Debtor's systems to ensure an accurate and up-to-date customer details base

• Process all store card applications across all divisions to increase customer and credit base (outbound agents only)

• Review and assess customer financial documents to support account application decisions.

• Communicate with customers to request missing documentation and provide guidance on completing their account applications

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• Grade 12 / Matric

• 1 year of call centre experience supporting new or existing customer accounts, including account setup, verification, updates, and issue resolution.

• Knowledge and understanding of industry legislature - Consumers Protection Act; POPI (Protection of Personal Information Act); National Credit Act; ICASA (Independent Communications Authority of South Africa).

• Strong analytical and evaluation skills, with the ability to assess customer information, identify patterns or issues, and make informed decisions to support service delivery and account management.

• Problem-Solving - quickly identifying issues and providing effective solutions

• Attention to detail - ensuring accuracy in customer information and account setup processes

• Communication skills - clear and effective verbal communication to assist customers with account setup and inquiries.

• A proactive, open-minded attitude with a strong willingness to learn and grow.