Hello Future Call Centre Agent
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our team in FNB Commercial National Sales and Service, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Address customer needs in order to meet or exceed customer expectations.
Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service.
Adhere to schedules to perform assigned work
Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
Identify and escalate risk as normal part of work.
Resolve customer dissatisfaction/complaints by taking ownership of the problem.
Deliver exceptional service adhering to relevant SLA agreements and offering appropriate solutions.
Plan and schedule activities to improve service.
Respond to customer queries logged via phone, email and live chat to ensure full resolution of the query.
Follow up with customers to ensure resolution of query by other stakeholders where relevant.
Place operational outbound calls to customers to request outstanding documentation or to follow up on incomplete queries.
Demonstrate teamwork as a valued team player.
You will be an ideal candidate if you:
Have a minimum of a Matric/Grade 12
Have an NQF 5 qualification
Have a minimum of 1 year experience in Call Centre / Customer Service within the Financial Services industry
You will have access to:
An innovative work environment
Opportunities for personal and professional growth
Collaborative teams
We can be a match if you are:
Analytical
Attention to detail
Strong communicator
Apply now if you are interested in taking the next step. We look forward to engaging with you!
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
10/08/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group. The Corporate Centre’s stakeholders are external, such as regulators, shareholders, global developmental institutions and government; and also internal, mainly the market-leading businesses that service the group’s customers. These critical functions cover risk, compliance, governance, internal audit, treasury, finance and tax amongst many others. They require deep specialist and technical skills and ultimately represent the custodianship of the FirstRand group’s licence to operate.
Employees of the Corporate Centre develop a very unique perspective of the group because nowhere else can you own or be part of a mandate that operates across the portfolio. This allows for both big picture thinking and operational learning. It is also a great place to drive collaboration and a place to have a significant impact.
The Corporate Centre has adopted a blended approach to working, with a focus on balancing remote working and connections with colleagues in the workplace. Face-to-face interactions remain important to its way of working as these connections protect the business’s social capital, which is key to ensuring that FirstRand’s unique culture stays alive and continues to thrive.
