Job Description

To handle inbound and outbound customer interactions—calls, electronic communications, and queries—in alignment with established standard operating procedures, ensuring customer satisfaction and the achievement of business objectives

Hello Future Call Centre Agent OBR

Welcome to FNB Life Agency Management and Operations (Pty) Ltd. where we believe help is at the heart of human greatness. Our vision is to be a great business helping to create a better world.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Preference shall be given to suitably qualified applicants from the designated groups as defined in the Affirmative Action Act, 29 of 1998.

Are you someone who can:

• Process incoming or outgoing customer calls, and sell FNB Insurance products to clients via the call centre.
• Contribute to cost efficiencies through responsible utilization of work-related resources.
• Achieve expected financial targets and uphold associated service levels.
• Deliver customer service through adherence to quality service standards.
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.
• Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialization.
• Ensure operational excellence through the delivery of work processes according to defined quality standards.
• Achieve sales and new client acquisition targets to contribute to profit and growth of business.
• Perform inbound and outbound sales action to ensure growth of the insurance client base.
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant product and service targets.
• Identify and utilize opportunities to assess and improve own performance.

You will be an ideal candidate if you:

• Have a Grade 12
• Have 1-3 years of experience in an insurance and administrative environment

You will have access to:

• Opportunities to network and collaborate
• Challenging Working environment
• Opportunities to innovate

We can be a match if you are:

• Always doing the right thing – Fight for ethical conduct and transparency, both inside and outside
• Curious – Believe in insight, creativity, and its power to unlock value
• Deeply Invested – Take initiative and be a leader in your own right
• Valuing differences – Be inclusive, gracious, decent, and humble
• Building Trust not Territory – Crete a culture of sharing
• Courageous – We’ve built a culture of bravery by speaking our minds and encouraging others to do the same

Are you interested to take the step? We look forward to engaging with you further. Apply Now!

All appointments will be made in line with FirstRand Namibia’s Employment Equity plan.
The Group actively supports the recruitment and advancement of people with disabilities. We encourage that candidates voluntarily declare their disability and consult the Group should they require reasonable accommodation.

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Application Closing Date

15/07/26