Job title: Call Centre Advisor
Department: Sopp+Sopp, First Response Team
Location: Peterborough - This position is office based, you will need to live within commutable distance of the office.
Hours Available:
The role includes a 6-8 week training programme which will include working 09:00-17:00 Monday to Friday for the first two weeks.
Salary: £26,288 pro-rated based on hours
Interview Date 11 June 2026 - please ensure you are able to attend our Peterborough office on this date
Start Date: 6 July 2026
We’re looking for a Call Centre Advisor to be part of our success story.
About the role
We are looking for people to join our 24/7 365 days a year Contact Centre. This role will primarily involve handling a high volume of inbound calls with an exceptional level of customer service and assisting with administrative tasks and emails to support our operations.
Key responsibilities
Skills and experience
Benefits
What you can expect from us
At Activate Group, we want everyone to have the tools and support they need to do their best work. We’re an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do their jobs effectively.
Every role at Activate Group is aligned to our wider business vision and purpose – making someone’s bad day better. You’ll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customer and partners.
We believe work should be enjoyable. We make time to celebrate success, recognise achievements and bring people together at team events and company-wide celebrations. We’ll also support your ongoing development through regular feedback and career planning.
Whether you’re based in one of our contact centres in Halifax, Peterborough or Huddersfield, working at an Activate Accident Repair (AAR) site, or working from home, you’ll be part of a supportive culture where people are encouraged to succeed.
A bit about us
Activate Group is a fast-growing business approaching 1,000 team members nationwide.
We work with some of the UK’s largest fleets and insurance companies, supporting drivers that have been involved in road incidents through our contact centres in Halifax, Peterborough and Huddersfield.
We manage every step of the repair journey - repairing vehicles at our own Activate Accident Repair (AAR) body shops, as well as through a UK-wide network of trusted independent repair partners.
We also work with the UK’s largest vehicle manufacturers, supporting their approved repair programmes, and deliver innovative technology solutions to fleets, vehicle repair centres and dealerships.
Our purpose & values
Our purpose underpins everything we do: Make someone’s bad day better
Our values define how we work with our team members, customers and suppliers:
We’re Activate Group - The faster, smarter accident management partner. Our brands service hundreds of thousands of motor claims every year from end-to-end, on behalf of some of the UK’s best-known insurers, brokers, and fleet operators.
Our mission is to get drivers and policyholders back on the road quickly and safely after an incident, supporting them through every step of the claims and repair journey, while controlling costs and repair quality.
Together, our group businesses form a fully-connected, data-driven claims & repair ecosystem, delivering everything from incident reporting, to engineering, vehicle repair, parts supply, connected technologies, and specialist claims management:
🚗 Motor Repair Network – Customer-focused motor claims partner, delivering cost-effective, right-first-time claims & repair journeys for insurers, MGAs and brokers.
🚛 sopp+sopp – Fleet-specialist accident and claims management, reducing downtime, controlling costs, and protecting fleets’ commercial reputations.
🛠️ Activate Accident Repair – A UK-wide network of state-of-the-artrepair centres, strategically located where demand is highest, ensuring fast, high-quality repairs.
🔩 Activate Parts – Our in-house vehicle parts supplier and aggregator, sourcing and delivering cost-effective, sustainable parts at speed.
We believe we have the power to ‘make someone’s bad day better’ - that’s our core purpose, applying to both our connections with claims customers, and our day-to-day workplace culture. Our people are the heart of everything we do, driving our market-leading service with empathy, innovation, and commitment - from our call handlers, to our operational support teams, and expert vehicle repairers.
To find out more about Activate Group, and our industry-leading accident and claims management solutions, visit: www.activate-group.com
