PerunHR

Call Center Technician I (Remote ) US ONLY

PerunHR  •  North Decatur, GA (Remote)  •  2 months ago
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Job Description

Education and Experience »

  • Plus would be experience working in Cable.
  • People who have call center experience are best for this role, this is NOT an IT role or Network related.

Knowledge, Skills and Abilities »

  • Excel
  • Call Center experience
  • Good email and verbal communication skills

WHAT YOU’LL DO:

Job Responsibilities »

  • Technical Call Center, running a rebuild for the network.
  • Open and close tickets - make sure ticket info is correct, open it and start the process and close them out at the end of the day.
  • Use internal ticketing system.
  • Ensure all devices that were online at the beginning are online at the end, if not they need to troubleshoot.
  • Ability to look at 4-5 tools and check what on and offline.
  • Excel is needed for tracking and updating.
  • Heavy email communication and chat.

Note Location: Remote but may require onsite work in Atlanta - must be local and vaccinated

PerunHR

About PerunHR

Welcome to PerunHR, where innovation meets entrepreneurship, and where your success is my top priority. I am Stefan Markovic, the founder and driving force behind this venture. With over 8 years of industry experience, I've honed my expertise in talent acquisition, project management, job description creation, resume optimization, recruitment consulting, RPO (Recruitment Process Outsourcing), and BPO (Business Process Outsourcing) services.

PerunHR stands out through an unwavering commitment to excellence, a dedication to innovation, and a deep understanding of the importance of personalized service. Every client is unique, and my services are meticulously tailored to your specific requirements.

When you partner with PerunHR, you're not just a client; you're a collaborator in a journey toward success. Your goals become my goals, and together, we'll conquer new horizons. Your success story starts here with PerunHR and Stefan Markovic.

Industry
Consulting & Advisory
Company Size
1-10 employees
Headquarters
Belgrade, RS
Year Founded
2021
Website
perunhr.com
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