Are you an experienced leader with a passion for driving operational excellence and leading high-performing teams?
Join our growing team in Buenos Aires, Argentina, where you will play a key role in managing service delivery operations, ensuring quality performance, and supporting business success in a dynamic, global environment.
As a Service Delivery Team Lead, you will be responsible for overseeing day-to-day operations, managing team performance, and ensuring service quality meets client expectations. You will act as the bridge between operations, clients, and internal stakeholders, driving efficiency, engagement, and continuous improvement.
Lead and manage a team to achieve operational targets and KPIs
Monitor team performance, ensuring productivity, quality, and SLA adherence
Provide coaching, feedback, and performance development plans for team members
Handle escalations and ensure timely resolution of operational issues
Collaborate with internal stakeholders and clients to maintain service excellence
Analyze performance metrics and identify areas for improvement
Drive process improvements and operational efficiency initiatives
Ensure compliance with company policies, procedures, and quality standards
Support workforce planning, scheduling, and resource allocation
Foster a positive, high-performance team culture
Minimum 1 year of experience as a Team Lead in a Call Center or Contact Center (MANDATORY)
Proven experience in BPO, customer support, or operations environments
Strong leadership and people management skills
Excellent communication skills in both Spanish and English
Spanish: Native/Bilingual (C2)
English: Full Professional / Fluent (C1/C2)
Experience managing KPIs, SLAs, and performance metrics
Strong problem-solving and decision-making abilities
Ability to work in a fast-paced, dynamic environment
High level of professionalism, accountability, and ownership
Competitive compensation package
Opportunity to work in a global, multicultural environment
Career growth and leadership development opportunities
Supportive and performance-driven work culture
📍 Location: Buenos Aires, Argentina
🏢 Work Setup: On-site
🕒 Working Hours: 9:00 AM – 6:00 PM (Argentina time zone)
📅 Days Off: Saturday & Sunday
📄 Employment Type: Full-Time
If you meet the required experience and are passionate about leadership and operational excellence, we’d love to hear from you.
Apply now and become part of a team that values performance, accountability, and continuous growth.
Initially established as a subsidiary of Future Group, Jadeer has been operating since 1994, where the company has grown to become a renowned agency in the recruitment industry. The company has earned a reputation for excellence by investing in technology and utilizing high-tech software to streamline the recruitment process, which has further solidified our reputable image in the market.
Our commitment to providing exceptional service, along with our ability to adapt to the evolving needs of the industry, have helped us stay ahead of the competition, while our focus on innovation, combined with our extensive experience, have enabled us to maintain our position as one of the most trusted and reliable HR consultancy in the market.
