Job Description
What We Need
Corpay is looking to hire a dedicated and experienced Call Center Supervisor for our Fleet Advisor team within the NA Fuel division. This position falls under our Comdata line of business and is located in Brentwood, TN. In this role, you will ensure the success and productivity of our Fleet Advisors while maintaining high levels of client satisfaction and operational efficiency. You will report directly to the Senior Manager and regularly collaborate with internal teams.
How We Work
As a Call Center Supervisor, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:
• Assigned workspace in Brentwood, TN
• Company-issued equipment
• Formal, hands-on training
Role Responsibilities
The responsibilities of the role will include:
Lead and Support Fleet Advisors:
• Providing leadership and guidance to a team of Fleet Advisors, ensuring they have the resources and training needed to excel in their roles
• Conducting regular team meetings to review performance metrics, share best practices, and address any challenges
• Serving as an escalation point for complex client issues, providing resolution strategies and support
Client Relationship Management:
• Overseeing the portfolio of accounts managed by the team, ensuring high levels of client satisfaction and retention
• Collaborating with Fleet Advisors to develop and implement client service delivery strategies tailored to client needs and contract specifications
Operational Excellence:
• Monitoring and managing the productivity and quality of the Fleet Advisor team, ensuring adherence to company standards and client expectations
• Analyzing team performance data to identify trends, areas for improvement, and opportunities for growth
• Developing and refining processes and procedures to enhance the efficiency and effectiveness of the Fleet Advisor function
Training and Development:
• Providing ongoing coaching and development opportunities for Fleet Advisors to enhance their skills and career progression
• Conducting performance evaluations and creating individualized development plans to support employee growth
Cross Department Collaboration:
• Working closely with other departments, including Sales, Product Development, and Customer Support, to ensure seamless service delivery and support for clients
• Facilitating communication and coordination between Fleet Advisors and other teams to address client needs and resolve issues promptly
Innovation and Improvement:
• Acting as a change agent within the organization, identifying opportunities for process improvements and driving initiatives to enhance the client experience
• Contributing to the development and testing of new processes, products, and services that benefit the client base and improve operational efficiency
Qualifications & Skills:
Education, Experience, and Technical Skills:
• Minimum 2 years of experience in call center or customer service roles, with at least 1 year in a supervisory or leadership position
• Proven track record in account management or relationship management
• Minimum High School diploma or GED required; Bachelor’s Degree or equivalent work experience preferred.
• Proficiency in Microsoft Office Suite
• Knowledge of Salesforce or similar CRM systems is a plus
Leadership Skills:
• Strong leadership and team management skills with the ability to motivate and develop a high-performing team
• Excellent problem-solving and decision-making abilities
• Exceptional communication and interpersonal skills, with the ability to interact effectively with clients and internal stakeholders
Benefits & Perks
• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into 401(k) plan (subject to eligibility requirements)
• Company-wide virtual fitness classes
• Robust PTO offerings including major holidays, vacation, sick, personal, and volunteer time
• Employee discounts with major providers (wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Engaging culture with company-wide contests and prizes
Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC.
About Corpay
Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.
Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.
Learn more about Corpay: https://www.corpay.com
Transparency & Compliance
Equal Opportunity Employer
Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.
Use of Artificial Intelligence in Hiring
Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.
Candidate Privacy Notice
For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.
Pay Philosophy
Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.
