Job Description

• Supervise and support call center agents to ensure high performance.
• Conduct performance reviews and provide feedback.
• Handle escalated customer issues and complaints.
• Monitor calls for quality assurance and compliance.
• Develop and implement processes to improve efficiency.
• Prepare and present performance reports.
• Foster a positive and motivating work environment.

Qualifications:

• Bachelor's degree in any related field
• Minimum of 3 years of experience in a call center environment, with at least 1 year in a supervision role
• Strong leadership, communication, and interpersonal skills
• Familiarity with call center software and CRM systems
• Positive, proactive, and results-driven mindset

Working Conditions :

• 5 working days (rotation)
• 8 working hours (rotation)
• First Shift starts at 8 am, last shift ends at 4 am
• Availability to work from home at night shifts