Requisition ID: 1081
Company: MAVİ GÖK HAVACILIK A.Ş
Department:COMMERCIAL
Job Level:Staff
Location: CENTER
We are seeking a qualified “Call Center Staff” to join our team and support the delivery of a high-quality passenger experience within our aviation operations.
Qualifications:
· Bachelor’s degree from a relevant field,
· Advanced proficiency in English or German (both written and spoken),
· Preferably experienced in call center or customer experience roles,
· Strong communication skills with clear diction and effective self-expression,
· Solution-oriented with a strong focus on customer satisfaction,
· Ability to work in a fast-paced and dynamic environment,
· Adaptable to flexible and shift-based working schedules,
· Residing in Antalya or willing to relocate,
· Preferably familiar with aviation terminology,
· Proficient in MS Office applications,
· For male candidates: completion of military service or minimum 2 years of deferment.
· Respond to passenger inquiries via email, phone, and social media channels,
· Forward incoming requests to relevant departments and ensure proper follow-up,
· Identify passenger needs and provide effective and timely solutions,
· Monitor requests in line with quality standards and prepare relevant reports,
· Contribute to process improvement by providing actionable suggestions,
· Collaborate with internal departments to ensure high levels of passenger satisfaction.
© 2025 MGA. All Rights Reserved.
Mavi Gök Airlines (MGA) was established and started to play an active role in the Aviation business based in Antalya, Türkiye, in March 2007.
Since the establishment of MGA with the emphasis on quality, the line maintenance service provided in many locations of the world with its existing 145 maintenance authorizations, with strong inventory around the world.
MGA obtained its own AOC Air Operator license in July 2022 and made its first official flight to Budapest on July 19, 2022. MGA continues to provide aircraft maintenance service, in addition to air taxi and airline service, with Boeing 737-800, Boeing 737-900ER, Boeing 777-300ER, Boeing 737-700BBJ and Cessna 208B Grand Caravan EX Amphibian aircraft in its fleet.
MGA always implements and enhances safety and security requirements under all circumstances. MGA became an IOSA Airline under the IATA Operational Safety Audit Program in May 2024, and an IATA Airline in September 2024.
