This is a remote position.
A place where you can grow
Joining Maids.cc means joining a team that invests in people who take initiative. Many team members grow into senior or leadership roles within their first year. If you’re committed, curious, and ready to learn by doing, you’ll have real opportunities to grow with us.
A company you can be proud of
With over 26,000 employees, maids.cc is the UAE’s leading domestic worker platform, supporting thousands of families and workers every day.
This role is perfect for someone who enjoys talking to people, thinking on their feet, and turning confusion into clarity.
Handle inbound & outbound calls, WhatsApp, and chat conversations
Understand customer needs and recommend the right service
Solve problems, handle complaints, and keep customers confident and calm
Process bookings, payments, refunds, and account updates
Track customer feedback and help us improve how we talk to customers
Work with CX, sales, and tech teams to make conversations smarter and faster
Strong spoken & written English
Clear communication and the ability to explain things simply
A customer-first mindset and good problem-solving skills
Ability to handle multiple chats/calls without losing focus
Comfortable working in shifts (including weekends if needed)
Experience with call center tools or CRM systems (Ziwo is a plus, not a must)
Fresh graduates and people early in their careers are welcome — we care more about
attitude, intelligence, and drive than
long CVs.
Fast growth: high performers move into senior roles quickly
Performance-based bonuses and promotions
Training on modern tools, AI-powered systems, and real customer journeys
A friendly, ambitious team that actually supports each other
Real impact: your ideas and feedback shape how the company communicates with customers
Who We Are
At Maids.cc, everything starts with technology. From our earliest days, we set out to reinvent the home care industry, not by tweaking old processes, but by replacing them with intelligent systems and automation built in-house.
We design our own tools, automate our workflows, and deploy AI at scale, whether it’s chatbots supporting thousands of users, predictive models that optimize operations, or large language models (LLMs) that power decision-making.
Founded in Dubai in 2009, Maids.cc is the #1 domestic worker provider in the UAE and the second-largest employer in the country, with 25,000+ employees. But our real growth story is written in code, and we’re just getting started.
What We Build
Every part of our operation is software-driven. We build tools that optimize processes, reduce human error, and enhance customer and employee experiences.
We invest heavily in artificial intelligence, especially large language models (LLMs), to build scalable, intelligent systems that understand context, learn from data, and deliver real-time support.
How We Work
We believe great talent can come from anywhere, and we’ve built our work culture around that.
Our team operates remotely across the globe, giving people the flexibility to work from wherever they thrive. For those based in Lebanon or Dubai, we follow a hybrid model that combines in-person collaboration with the freedom of remote work.
It’s a fast-paced, highly collaborative environment where autonomy is respected, ideas move quickly, and the best solutions win. We care less about where you are, and more about what you build.
Why Join Us
If you're passionate about AI, systems thinking, and the real-world application of technology, Maids.cc - AI & Tech is your launchpad. You'll work with global talent, build products that impact lives at scale, and grow in a company that’s constantly evolving through innovation.
This isn’t a place where you maintain what already exists. It’s where you build what’s next.
