• High School Diploma
• Experience in inside sales, cold calling, and outbound calls to customers and clients
• A dedicated work area established that is separated from other living areas and background noise, and ensures a professional work environment and patient information privacy
• A reliable, high-speed internet connection with an ethernet connection
• A strong sense of empathy, compassion, and friendliness (extroverted and people-oriented)
• Drive to go above and beyond to ensure that members/patients/caregivers feel genuinely supported and valued
• Exceptional communication skills, both written and oral, with the ability to assist others (customers and coworkers alike)
• Strong time management and organizational skills to juggle meetings and various administrative requirements while keeping member needs at the forefront
• Ability to work with the team to cover on-call and holiday schedules as needed
• Thrives in a fast-paced environment and in high volume outbound calls
We combine the power of analytics with the power of care. Porter is a leading healthcare IT and services platform for care and coverage coordination that optimizes outcomes and member experience. We deliver understanding, compassion, information, and peace of mind for your members. Driven by robust AI analytics, Porter’s Care Guide team helps the member navigate the healthcare delivery system, secures the right support for each member’s specific needs, and directs Porter’s team of expert clinicians to perform comprehensive in-home assessments, complete with lab and diagnostic testing. By coordinating the complexities of each unique care journey, Porter helps close the gaps with the largest impact on quality measures, total cost of care, risk adjustment, and member experience.
