Pango

Call Center Sales Training & Performance Manager

Pango  •  Illinois (Onsite)  •  51 minutes ago
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Job Description

We are looking for a Call Center Sales Training & Performance Manager to join our team!

The ideal candidate is someone who's passionate about developing people, driving sales excellence and creating real business impact.

Your job is to improve sales performance, develop sales representatives and implement sales processes across Pango's sales contact centers.

Responsibilities

  • Lead the implementation of sales processes and performance improvement initiatives while working closely with sales representatives across Pango's sales contact centers throughout Israel.
  • Build, improve and implement high-quality sales scripts and sales methodologies.
  • Lead initiatives to improve sales quality and customer interactions.
  • Define sales KPIs and targets, analyze performance reports and trends, and drive continuous improvement initiatives.
  • Identify opportunities to optimize processes through innovation, automation and AI tools.
  • Coach, train and support the professional development of sales representatives.

Requirements

  • 5 years of experience in sales call center environments within leading companies in Israel.
  • At least 1 year of experience leading sales teams.
  • Valid driver's license and willingness to travel frequently between Pango's sales sales call centers across Israel (e.g AradShaframAshdod etc...).
  • Proven experience improving sales performance through coaching, mentoring and training others.
  • Experience building, improving and implementing sales scripts and sales methodologies.
  • Experience working with sales KPIs, targets, reports and CRM systems.
  • Strong ability to influence, engage and drive change.
  • Excellent interpersonal and communication skills with a positive, people-oriented approach.
  • Highly proactive, independent and able to lead initiatives from end to end.
  • Passion for innovation, technology and AI.

Advantages

  • Experience building or implementing sales performance frameworks, training programs or sales methodologies from scratch.
  • Experience using AI tools and automation to improve business processes.
  • Immediate availability.
Pango

About Pango

Pango Pay & Go provides a comprehensive turnkey mobile payment parking solution to local government and parking lot owners since 2007 with outstanding successful performance.

With a decade of activity behind us and with over 2 million customers (and still growing...), the Pango App has become synonymous with driver and vehicle solutions. It is one of the most widespread applications in Israel in terms of the number of downloads and frequency of use.

Our Vision

Pango will continue to innovate, lead and make the experience of parking, vehicle and road services more accessible to drivers

using advanced technology, while also providing value-added features and an excellent user experience.

Our values:

Innovation. Although we have already transformed the world of parking to a digital environment, Pango is focused on finding advanced solutions and improving the driving, parking, and road experience.

Reliability. With millions of users and reliable service over many years, Pango has you in mind.

Ease. Our app offers a variety of services and solutions at the touch of a button, anytime and anywhere in Israel.

Leadership. The standards we have set for ourselves have changed the way people park in Israel and continue to create new patterns of behavior for drivers and vehicles.

Service oriented. We will always be available to every customer, for any questions or suggestions, in addition to providing self-service solutions to our customers.

Industry
Unknown
Company Size
51-200 employees
Headquarters
Petach Tikva, IL
Year Founded
2007
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