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  Conduct day to day customer calls through contacting/texting assigned customers that have upcoming payments in two days using CRM system

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  Contact assigned new customers to welcome them to African Clean Energy.

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  Contact assigned customers at the point of entering arrears to arrange payment or identify issues that are preventing the customer from paying

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  Daily review and report the operations of the customer calls with CFM.

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  Resolve customer support cases that hinder the company from receiving payments, ensuring timely follow-up and documentation.

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  Update incorrect or outdated contact information to ensure accurate communication

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  Conduct customer training for stove usage and
  for payment model

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  Complete customer satisfaction calls and document the outcomes of the satisfaction and survey calls.

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  Review the outcomes of the satisfaction and survey calls and report to CFM.

Requirements

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  Bachelor’s degree in Finance, Economics, Business Administration, or a related field

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  Proven experience in debt collection, loan recovery, or related call‑centre credit roles.

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  Basic understanding of debt recovery strategies and credit processes.

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  Excellent communication—English required, Kiswahili essential, local dialects a plus.

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  Analytical mindset, negotiation skills, ability to work under pressure.