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  Customer Interaction:
  Handle inbound and outbound calls to respond to inquiries, provide support, and resolve customer concerns.
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  Customer Support & Problem Solving:
  Address customer complaints with professionalism, ensuring a positive customer experience and timely issue resolution.
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  Communication & Documentation:
  Maintain accurate records of customer interactions using CRM systems while adhering to communication protocols.
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  Sales & Upselling:
  Identify opportunities to promote additional products or services and work toward achieving sales targets.
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  Performance & Quality Adherence:
  Follow approved scripts while maintaining a personable tone, ensuring adherence to performance metrics including resolution time and call quality.
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  Database Management:
  Regularly update and maintain customer data, including contact information and transaction history.
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  Technical Troubleshooting:
  Diagnose and resolve basic technical issues or escalate them to the appropriate department when necessary.
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  Product & Service Knowledge:
  Provide comprehensive information about products and services, including pricing, features, and benefits.
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  Feedback Collection:
  Gather and report customer feedback to help enhance products, services, and overall customer experience.

Requirements

Qualifications & Skills:

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  Proven experience in a call center or customer service environment preferred
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  Excellent verbal and written communication skills
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  Strong problem-solving and interpersonal skills
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  Ability to multitask and manage time effectively
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  Familiarity with CRM systems and practices
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  Sales experience or aptitude is a plus
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  High school diploma or equivalent; additional certification in customer service is a plus