Job Description

Job Location: MPS - Miami Plastic Surgery - Coral Gables - Coral Gables, FL 33134
Position Type: Full Time
Salary Range: $18.00 - $20.00 Hourly

Miami Plastic Surgery, a premier aesthetic and reconstructive practice, is seeking a polished and service-driven Call Center Representative to support our exceptional patient experience. This role serves as the first point of contact for our discerning clientele and requires a calm, articulate, and detail-oriented professional who understands the importance of discretion, empathy, and white-glove service. The ideal candidate will excel in a high-volume call environment while maintaining a refined, patient-centered approach that aligns with the elevated standards of a luxury medical practice.
As a Call Center Representative, you will act as a trusted liaison between Miami Plastic Surgery and both prospective and established patients. You will manage inbound and outbound communications, coordinate scheduling across multiple providers and locations, and ensure each interaction reflects our commitment to excellence, sophistication, and patient satisfaction.
Key Responsibilities
- Serve as a professional and welcoming first point of contact for new and existing patients
- Manage high-volume inbound calls with poise, efficiency, and attention to detail
- Schedule, confirm, reschedule, and cancel appointments for multiple providers and office locations
- Conduct outbound calls to respond to online appointment requests and appointment reminders
- Verify insurance participation and follow up on authorizations as needed
- Accurately collect and document patient information using scheduling, billing, and EMR systems
- Maintain strict compliance with HIPAA and all regulatory standards
- Provide clear, confident explanations of procedures, processes, and next steps to patients
- Demonstrate discretion, empathy, and professionalism in all patient interactions
- Collaborate with leadership and team members to identify service enhancements and operational improvements
- Prioritize responsibilities effectively in a fast-paced, high-expectation environment

Qualifications

Qualifications
- Minimum of 3 years of call center experience, preferably within healthcare, medical aesthetics, or a luxury service environment
- High School Diploma or GED required
- Prior experience working under HIPAA, OSHA, and PCI guidelines strongly preferred
- Proficiency with healthcare management systems, EMR, scheduling, and billing platforms
- Working knowledge of insurance plans including HMO, PPO, and EPO
- Strong command of Microsoft Word and Excel with intermediate computer skills
- Typing speed of 25 WPM or higher
- Exceptional verbal and written communication skills with polished grammar and professional diction
- Highly organized, detail-oriented, and able to manage multiple priorities with discretion
- Prior medical office scheduling or front-desk experience strongly preferred
- Bilingual English/Spanish is a plus
- Availability to work Monday–Saturday between 7:00 AM and 7:00 PM – up to 40 hours per week.

Work Environment & Expectations
- Practice office setting supporting a luxury medical brand
- Professional attire and elevated workplace standards required
- Position requires being seated for the majority of the workday
- Collaborative, patient-focused team culture with high expectations for service excellence
DermCare Management Benefits
- Comprehensive Medical, Dental, and Vision Insurance
- Paid Time Off and Paid Major Holidays
- Retirement Plan
- Health Savings Account (HSA)
- Comfortable, professional, and well-appointed working environment