Latitude Inc

Call Center Representative (Medical/ Insurance Experience Preferred)

Latitude Inc  •  Rockville, MD (Onsite)  •  2 months ago
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Job Description


We are seeking a customer-focused Call Center Representative to join our team. This role is responsible for handling high-volume inbound and outbound calls, assisting patients, members, or providers with questions, and delivering an excellent customer experience. Candidates with medical, healthcare, or health insurance experience are preferred but not required.
Hours: Monday-Friday 8am-5pm

Responsibilities:

  • Answer high-volume inbound calls and make outbound calls as needed.
  • Assist patients/members with inquiries related to:
  • Benefits, eligibility, and coverage
  • Claims status and billing questions
  • Provider information and referrals
  • Appointment scheduling and general support
  • Accurately document all interactions in CRM or healthcare systems.
  • Verify insurance and demographic information.
  • Provide clear explanations of policies, procedures, and next steps.
  • Escalate complex or sensitive issues to appropriate teams.
  • Maintain confidentiality and comply with HIPAA and company policies.
  • Meet or exceed call center performance metrics (quality, productivity, attendance).
  • Collaborate with internal teams to resolve customer concerns quickly and efficiently.
Latitude Inc

About Latitude Inc

Company Summary

Latitude is a Human Resource Consulting Firm headquartered in Hanover, MD with an office in Winter Park, FL. Latitude provides consulting services to a wide range of industries (Technology, Engineering, Scientific, Communications) in both the Private and Public Sectors. We are a contract, contract-to-hire and direct placement personnel agency providing clients with skilled professional employees of all skill levels.

Latitude provides its services to businesses in the Beltway Corridor, Washington DC, Maryland, and Northern Virginia regions. However, we are not limited to these areas as we will work with Nationwide Clients. As a company, Latitude differs from other temporary and permanent placement agencies because of the experience of it's owners and the talent and professionalism of it's employees.

With 30 plus years of experience, Latitude's Management team understands what is required to service the needs of the most complex clients and organizations. Our recruiters and consultants are chosen based on their experience and track records within the industry. This commitment to excellence will ensure successful results and most importantly cost efficiency for our client.

Latitude provides each of the following services for all clients and tailors these services to the particular needs of the client.

• Individualized recruiting and reference checking

• Skills evaluation and preliminary interviewing for each employee

• In person screening prior to client interview

• Background checks and drug tests at client request

• Software and technical testing

Industry
HR & Recruiting
Company Size
51-200 employees
Headquarters
Hanover, MD
Year Founded
Unknown
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