Resolve Pain Solutions

Call Center Representative - Mays and Schnapp

Resolve Pain Solutions  •  Memphis, TN (Onsite)  •  4 days ago
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Job Description

Resolve Pain Solutions is committed to improving the quality of life for individuals experiencing chronic and acute pain. We are seeking a dynamic Call Center Representative for a growing, multi-site healthcare organization. This position will be based at our Mays & Schnapp location in Memphis, TN.

We offer comprehensive, patient-centered care through innovative treatment plans, clinical expertise, and compassionate service. Our team of healthcare professionals strives to ensure every patient feels heard, respected, and supported on their journey to pain relief.


As a Call Center Representative at Resolve Pain Solutions, you will serve as the first point of contact for patients seeking support, information, or assistance. You will play a vital role in scheduling appointments, answering patient inquiries, verifying insurance, and ensuring each caller receives a positive and empathetic experience. This role requires excellent communication skills, a customer-first attitude, and the ability to handle sensitive patient information with confidentiality and professionalism.

Key Responsibilities
  • Answer inbound calls for all locations and respond to patient inquiries in a courteous, compassionate, and professional manner.
  • Schedule, reschedule, and confirm appointments according to provider availability and patient needs.
  • Verify insurance eligibility and coverage and collect or update patient demographic and contact information.
  • Triage calls appropriately, transferring to clinical staff or other departments as needed.
  • Document all patient interactions accurately in the electronic medical record (EMR) system.
  • Provide clear instructions and information regarding office policies, treatment preparation, and follow-up care.
  • Manage high call volume while maintaining quality service standards and productivity metrics.

Qualifications
  • High school diploma or equivalent (required).
  • Minimum 1 year of call center, front desk, or customer service experience, preferably in a healthcare setting.
  • Familiarity with medical terminology, insurance verification, and EMR systems is a plus.
  • Bilingual in English and Spanish is a strong advantage.
  • Excellent verbal and written communication skills.
  • Ability to handle confidential information with discretion and comply with HIPAA regulations.
  • Strong organizational and multitasking abilities.
  • Compassionate, patient-focused mindset.
Resolve Pain Solutions

About Resolve Pain Solutions

Resolve Pain Solutions is a dynamic management service organization dedicated to providing administrative and operational support for pain management practices. Founded by CEO Eric Schnapp and created as an offshoot of the esteemed Mays & Schnapp Neurospine and Pain – a 40-year practice and the only Commission on Accreditation of Rehabilitation Facility (CARF) certified interdisciplinary pain rehabilitation outpatient program in the state of Tennessee and surrounding area – Resolve Pain Solutions comprises specialized departments encompassing billing, marketing, operations, human resources, finance, and accounting. Our mission is to empower pain management clinics with efficient and effective solutions thereby reducing their administrative burden, enabling them to focus on providing exceptional care to their patients. Resolve Pain Solutions is the partner of choice for pain management practices seeking to thrive in today’s healthcare landscape.

Industry
Administrative & Office
Company Size
11-50 employees
Headquarters
Atlanta
Year Founded
Unknown
Website
resolve-pain.com
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