Additional Job Information
Responsible for providing call center services by assisting internal and external callers in a professional and courteous manner.
Job Responsibilities
Answers and directs all inquiries from patients, visitors, physicians and staff to appropriate locations using an online database and printed directories.
Answers incoming calls according to department guidelines.
Provides paging service.
Provides clerical duties, organizes and maintains records.
Ensures customers receive exceptional service through consistent performance, answering, directing and paging according to the customer’s request.
Performs Other Responsibilities as Assigned.
Minimum Qualifications
High School Diploma or GED
< 2 Years’ Experience
No Supervisor Experience
Preferred Qualifications
2-5 Years’ Experience
Work Shift
Evening Shift (United States of America)
Legal Statement
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.
Equal Opportunity Employer
Boone Hospital Center has been a leader in meeting the health care needs of mid-Missourians since its founding in 1921. Boone Hospital is a regional referral center that has earned a reputation for excellence in cardiovascular medicine, obstetrics, neurology, oncology, orthopedics, and surgical services. Boone Hospital Center has been certified as a "Magnet Hospital" three consecutive times by the American Nurses Credentialing Center and has twice been named as one of the nation's 100 Top Hospitals by Thomson Reuters.
Through progressive health care programs, services, and technology, Boone Hospital Center continues its tradition of providing quality health care and excellent patient service. The hospital completed its largest-ever expansion in 2011, with a new nine-story patient bed tower that houses 128 private patient rooms.
