Urrly

Call Center Representative

Urrly  •  Houston, TX (Remote)  •  2 hours ago
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Job Description

Call Center Representative

Earn $20/hr in a full-time, 100% remote W-2 role helping members get the care they need. You’ll handle inbound and outbound calls, book and confirm appointments, follow up when visits are missed, and keep scheduling systems accurate so members can take the next step in their care.

We’re hiring for 7 openings for U.S.-based bilingual Spanish/English representatives who like clear tasks, stable work, and follow-through.

Role Snapshot

  • Pay: $20/hr
  • Location: Remote, U.S.-based
  • Type: Full-time, W-2 employment
  • Benefits: Health, dental, vision, PTO, paid holidays
  • Equipment: Provided

What You’ll Do

  • Make outbound calls to book appointments
  • Take inbound calls from members
  • Confirm appointments and follow up on missed visits
  • Update scheduling systems quickly and accurately
  • Escalate urgent member needs when they come up

What You’ll Need

  • Fluency in Spanish and English
  • 1+ year of call center, scheduling, or customer service experience
  • Must be based in the U.S.
  • Reliable, on-time work habits
  • Comfort working remotely while staying focused on accurate, timely follow-through

Why This Role Matters

Your calls help members access care. You’ll own the first step: making sure appointments are booked, confirmed, followed up on, and escalated when needed.

At Urrly, fairness matters. We use AI to review every application against the same clear requirements for the role. Candidates are evaluated only on job-related factors such as skills, certifications, and experience, not personal attributes.

Apply now and get a response within 24 hours.

Urrly

About Urrly

Urrly is a portfolio-wide executive search partner for lower middle market private equity firms.

We help PE-backed companies execute faster by hiring target-state leaders. These are executives who have already scaled the exact type of business your portfolio company is becoming.

Our work is most concentrated in operationally complex sectors, including healthcare services and regulated business models, where execution mistakes are expensive and leadership gaps surface quickly.

Traditional executive search optimizes for access and pedigree. Urrly optimizes for execution.

The result is lower leadership risk, faster time-to-impact, and improved exit readiness across the portfolio.

Industry
HR & Recruiting
Company Size
11-50 employees
Headquarters
Phoenix, Arizona
Year Founded
2022
Website
urrly.com
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