Default Work Shift:
Day (United States of America)
Hours:
40
Salary range:
$19.28 - $27.17
Schedule:
Full Time
Shift Hours:
8 Hour employee
Department:
Ambulatory Patient Advance Access
Job Objective:
Determines the caller’s needs and fulfills those needs through program registration and/or physician referral, and through interactions with other departments. Schedules all clinic appointments except HMO and workers comp patients. Education:
Required: High school diploma, GED or higher level degree if hired after March 1, 2025
Preferred: Medical career courses
Licensure/Certification:
N/A
Experience:
Preferred: Medical office or surgery scheduling experience Reports To: Manager, Director or Chief Administrative Officer
Supervises: N/A
Ages of Patients: N/A
Blood Borne Pathogens: Minimal/ No Potential
Skills, Knowledge, Abilities:
Ability to communicate with patients, healthcare professionals, and staff to ensure clear and accurate exchange of information, Ability to develop and maintain physician relationships; ability to recognize cross-functional relationships with hospital affiliations, other physicians, Ability to operate general office equipment (i.e., computer, printer, scanner, telephone, etc.), Problem solving skills to identify issues and formulate effective solutions, Written and verbal communication skills
Essential Responsibilities
1. Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and reports suspected violations.
2. Answers incoming calls and establishes a positive first impression with patients and physicians, in accordance with system telephone standards.
3. Determines where call needs to be forwarded and makes disposition of all calls that arrive at the practice.
4. Communicates with clinical staff for direction of calls with concerns or questions.
5. Completes outbound calls to determine actions to be taken; evaluates and recommends additional referrals or actions.
6. Documents call appropriately on Electronic Health Record.
7. Acts as resource for information and guidance regarding services to patients and families as needed.
8. Maintains and updates patient demographic information accurately in computer database; utilizes call center database.
9. Schedules appointments for new and returning patients for all assigned providers; reschedules appointments as needed/requested.
10. Responds to patient requests timely and appropriately.
11. Takes messages from physician line and returns calls or redirects as needed.
12. Performs other duties as assigned.
There's no better place to live, work, play, and prosper. At our award-winning medical facilities located in the Coachella Valley, you'll be part of a five-star team with other top health care professionals.
In 2024, we were honored to be named to Forbes' prestigious America's Best Employers List for the third time, a testament to our dedication to providing an exceptional work environment. Eisenhower Health is the sole employer in the Coachella Valley to receive this esteemed designation, solidifying our reputation as an outstanding place to build a career.
Our dedication to delivering high-quality, compassionate medical care is evident in our rankings. According to U.S. News & World Report, we hold the esteemed position of #1 in the Inland Empire and #12 in California among hospitals. Our Magnet recognition underscores our commitment to nursing excellence and quality patient care.
Our commitment to excellence extends beyond awards; we are the only hospital in Riverside County to have received a five-star rating three years in a row in the USA Government Rating System, a distinction awarded to just 10% of hospitals nationwide.
We take pride in fostering an inclusive environment for all. With a score of 95 out of 100, we have been designated as an "LGBTQ+ Healthcare Equality Top Performer" by the Human Rights Campaign, highlighting our dedication to providing compassionate care to all members of our community.
Our commitment to patient safety is unwavering, as demonstrated by our "A" grade in the Leapfrog Hospital Safety Grade for Spring 2023.
At Eisenhower Health, we don't just set standards; we raise them. Join our team and be part of an organization that is consistently recognized for excellence in health care and workplace satisfaction. Your career at Eisenhower Health will be marked by growth, innovation, and the opportunity to make a meaningful impact on the lives of our patients and the community we serve. Eisenhower Health is an EEO.
