Job Description

Keys Federal Credit Union has an employment opportunity for a full-time Member Support Service Representative in our Call Center.

Work schedule Monday - Friday 8am - 5pm.

The Member Support Service Representative assists members and potential members with their telephone and online requests; explains services, offers and recommends CU products and services; responds to and researches member questions, and directs phone calls to the appropriate area. Offers exceptional service to members by meeting or exceeding our service guidelines.

A Day in the Life:

• Provide a positive experience to our members and potential members over the phone, via email and secured messages.
• Help our members with account questions, online banking issues, and credit card disputes.
• Provide members and potential members with product and service information in a helpful efficient manner.
• Build and retain member relationships through service quality and member needs satisfaction.
• Promote the Credit Union's products and satisfy members' financial needs through suggesting additional credit union services.
• Manage daily wire transfer activities.
• Act as membership officer, QC, review, and approve membership applications
• Assist other departments with member related adjustments

Why join our team?!

We offer some incredible benefits for our full time employees:

• Excellent pay
• 15 days Paid Time Off a year. Your start earning time off the day you start at Keys Federal Credit Union!
• 10 or 11 Paid Holidays a year
• One Paid Floating Holiday a year
• Complete benefit package, including, health, dental, life, long term disability, available after two months of employment
• 401(k) retirement plan with generous employer match and vesting schedule
• Training to support your career goals
• Career advancement opportunities
• Tuition assistance
• The chance to make a difference in your community, through your day-to-day interactions and volunteering in your community

The Qualifications we are looking for

• Bilingual/Spanish/Russian/ Creole helpful but not required
• 6 months to two years of similar or related experience
• Experience in a financial institution (preferred)
• Excellent written and oral communication skills
• Excellent problem solver
• Strong attention to details
• Ability to handle numerous projects simultaneously
• Work as a team player
• Moderate PC proficiency
• Ability to type 30 wpm
• High school diploma or general education degree (GED)

Equal Opportunity Employer