As a Call Center Representative for our Support & Service department, you will serve as the primary point of contact for taxpayers and businesses. You will manage inquiries regarding accounts, tax collections, and general compliance. Beyond inbound calls, you will support the team by responding to "Contact Us" digital inquiries, performing outbound follow-ups, and staying current through ongoing training.
Work Environment
This role offers a hybrid schedule opportunity upon the successful completion of the initial onsite training period.
Primary Responsibilities
Job Qualifications
Education, Experience, and Certifications
Knowledge, Skills and Abilities
Keystone Collections Group is a leading technology company that specializes in municipal tax collection. We collect tax dollars annually for millions of taxpayers and employers.
Our proprietary technology is designed to provide the best user experience. Keystone’s e-file for individuals is recognized as the easiest, fastest and most-secure online tax filing software. Virtually every employer where we serve as tax administrator uses Keystone’s online Business Portal to report local payroll tax withholding.
Keystone administers tax collection services for nearly 900 school districts, boroughs, cities, municipalities and townships in 38 counties throughout Pennsylvania.
Family-owned for over three decades, Keystone fosters the unique gifts and talents of each employee. We provide our employees with the opportunity to pursue their own established interests while discovering new ones. We offer flexible schedules and a competitive compensation package, including comprehensive health care coverage and a 401(K).
