Job Description

Call Center Representative

Company: Luxury Bath of Richmond
Location: Fredericksburg, VA
Job Type: Full-Time
Compensation: Competitive hourly pay + bonus opportunities

Luxury Bath is one of the fastest-growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling solutions that enrich the lives of homeowners with bathrooms that are attractive, durable, and maintenance-free.

Luxury Bath of Richmond is looking for a Call Center Representative for our Fredericksburg, VA market and surrounding areas to join our winning team. Join a team of professionals, earn a strong income, and make a positive impact by helping homeowners improve their homes.

General Purpose

Strong customer service skills are a must. You will contact homeowners by telephone, set up qualified appointments for free consultations, input lead information, update reports, and handle inbound calls from advertising campaigns.

Responsibilities

• Deliver scripted pitches to homeowners
• Adjust scripts to meet the needs of individual customers
• Handle homeowner questions and overcome objections
• Collect and verify homeowner information (name, address, phone number, etc.)
• Schedule appointments over the phone
• Input appointment details into the system accurately
• Record important details from conversations
• Confirm appointments set by canvassers or sales representatives
• Schedule appointments for in-home consultations
• Conduct quality control calls
• Answer inbound calls from homeowners responding to ads
• Follow up with homeowners after initial contact
• Maintain and update lead information and reports

Qualifications

• Strong communication and customer service skills
• Knowledge of sales and marketing principles is a plus
• Experience in telemarketing, call center, sales, or promotions preferred
• Basic computer skills and ability to learn CRM systems
• Positive attitude and ability to work in a fast-paced environment
• Product knowledge will be provided through training

Why Join Luxury Bath of Richmond?

• Growing company with strong industry reputation
• Opportunity to earn hourly pay plus bonuses
• Supportive team environment
• Opportunity for advancement