Velocity Flex

Call Center Representative

Velocity Flex  •  Houston, TX (Onsite)  •  3 months ago
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Job Description

We’re looking for a highly skilled call center representative to join our client's team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will handle a variety of important supportive tasks, providing answers, insights, instructions, and assistance for troubleshooting IT and technical issues.

Essential Responsibilities:

  • Receives Inbound calls from customers and branches to support all lines of business.
  • Conducts outbound calls for troubleshooting with customers and email communications for follow up.
  • Generates tickets and assign as needed to the appropriate branches, internal teams, or vendors for further assistance to complete requests.
  • Provide excellent and professional customer service in a fast-paced environment at all times.

Primary Qualifications:

  • Must have a High School diploma or GED equivalent.
  • 1 - 2 years previous Call Center experience, preferred.
  • Proficient in Microsoft Office and general computer navigation knowledge
  • Experience with hardware/network troubleshooting, preferred.
Velocity Flex

About Velocity Flex

At Velocity Flex, we redefine the essence of staffing solutions. As a premier staffing service company, we specialize in discovering unparalleled talent for our esteemed clients. Our approach involves understanding the unique requirements of businesses and meticulously matching them with the most exceptional candidates in the industry. When it comes to finding the perfect client, we go beyond the job description, taking the stress off your hands and working to ensure a seamless experience. With an unwavering commitment to quality, we pride ourselves on our dedication to providing you with unmatched quality, speed, and flexibility.

As a people-first company, Velocity Flex goes beyond the ways of a conventional staffing service. We meet our client’s goals and requirements by navigating the ever-evolving talent landscape to find the ideal fit for your team. We pride ourselves on being the discerning choice for companies seeking transformative contributors who will ultimately add value to the company. Whether it's direct hiring or contract staffing, Velocity Flex adds a personal touch to the hiring process to bring you the most optimal recruitment experience.

Scam Alert: Protect Your Information

Your safety is our priority. Velocity Flex will never ask for payments or request personal details like bank information or Social Security numbers via phone, text, or email. If you receive any message or call claiming to be from Velocity Flex requesting money or sensitive information, do not respond. Instead, report it to us immediately.

Industry
HR & Recruiting
Company Size
11-50 employees
Headquarters
Houston, Texas
Year Founded
2024
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