Job Description

Job Location TCC Las Vegas - Las Vegas, NV 89119

We are looking for Call Center Representatives for our new call center that will be the liaison between our company and its current and potential customers. Our ideal candidates will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Call Center Representative Duties & Responsibilities:

• Manage high-volume Inbound/Outbound calls in a call center environment
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Fulfills requests by clarifying desired information; completing transactions, and forwarding requests.
• Demonstrates personal responsibility and accountability by meeting attendance and schedule adherence expectations
• Utilize various communication “Scripts” when handling different topics for effective customer service & insight
• Promotes additional services by recognizing opportunities to up-sell accounts, and explains new features
• Build sustainable relationships and engage customers by taking the extra mile for clients
• Organize records of all conversations in our call center database in a comprehensible, clear, and concise manner
• Frequently attend educational seminars to improve knowledge and performance levels
• Meet personal/team qualitative & quantitative targets

Qualifications

Call Center Representative Required Skills:

• 1 + years of recent experience in a call center/customer service/support role
• Track record of over-achieving quotas
• Strong computer, written, and verbal communication skills (including active listening)
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities, and manage time effectively
• High school diploma
• We are willing to train if you have no previous experience

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Must be able to work Monday - Friday, 7:30 am - 4 pm in office

Pay:

• Pay: $14.00 per hour

Note: This job description is intended to outline the general responsibilities and requirements of the role. It is not an exhaustive list of all duties, tasks, or responsibilities that may be required. Responsibilities and priorities may evolve over time, and the company reserves the right to make changes at any time with or without notice.

Total Customer Connect is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.