About Us – Mplus Georgia
Meritus Georgia LLC, founded in 2022 and now rebranded as Mplus Georgia, is a proud member of the Mplus Group, a leading Business Process Technology Outsourcing (BPTO) organization in Southeast Europe.
With a strong commitment to innovation and excellence, Mplus Georgia has rapidly grown into a team of over 100 dedicated professionals working on diverse projects. We foster a flexible work culture, offering various working models including work-from-home, office-based, and soon a hybrid option.
As we continue to expand, we aim to strengthen our role within the Mplus Group and establish ourselves as a key hub for cutting-edge business process technology outsourcing solutions.
Join us on a journey where innovation, collaboration, and growth shape the future of BPTO.
Position: Call Center Project / Operations Manager
Are you an experienced Operations or Project Manager seeking a new challenge and an opportunity to advance your career?
If you are a team-oriented professional with a structured management style, strong negotiation skills, and the ability to thrive in a dynamic environment, we would love to hear from you.
We are looking for an experienced Operations Manager to join our dynamic team and take full responsibility for customer service operations.
In this role, you will oversee the smooth execution of projects—from budgeting and systems to processes, client satisfaction, and team management—on a daily basis.
Key Responsibilities
Requirements
Work Location
Mplus is a European leader in business process and technology outsourcing (BPTO). It operates as part of the BOSQAR INVEST group, serving as its BPTO vertical, which includes the parent company, M Plus Croatia d.o.o, along with its subsidiaries.
Mplus successfully integrates the dynamic industries of contact centers, information technology, and employment services to address global challenges in customer support. Through its innovative business model, Mplus has built a diverse portfolio of clients, including leading European and global telecommunications, financial, technology, energy, logistics, and consumer goods companies.
With operational centers across 42 sites in 13 countries, the Mplus community comprises over 12,800 employees who deliver top-notch customer experiences in over 32 languages.
In addition to its presence in Croatia, Mplus operates in markets including Bosnia and Herzegovina, Georgia, Germany, Hungary, Romania, Serbia, Slovakia, Slovenia, Spain, Turkey, the UK, and the USA.
Mplus has an in-house technology division, which brings together the tech companies within the BPTO group. Their wide range of products, services, and consulting solutions is carefully designed to transform how companies interact with their customers and manage their processes, offering cutting-edge tools to enhance customer experience, optimize operations, and embrace digital transformation.
