Job Description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $110,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. 

Looking to leverage your sales skills in a fast-paced environment where you drive customer connections? As a Call Center Outbound Sales Representative at Spectrum, you will engage new and existing customers by offering Internet, Mobile, TV and Phone services through outbound calls. You will execute proven sales processes, consistently meet activity standards, and deliver a seamless experience that directly contributes to Spectrum’s growth.

How You’ll Make an Impact   

• Deliver exceptional customer experiences by engaging prospects with professionalism and courtesy during every interaction
• Drive sales by presenting and recommending Spectrum products and services that match customer needs using the standard outbound sales process
• Meet or exceed monthly sales quotas by adding new lines of service and consistently achieving activity targets such as outbound calls, follow-up contacts and sales conversions
• Inform prospects about product pricing and highlight Spectrum’s advantages compared to other providers
• Balance lead generation and follow-up efforts by using established processes to improve efficiency and conversion rates
• Accurately document all customer and sales information in Spectrum systems to ensure compliance and quality
• Collaborate and work independently to effectively manage multiple prospects while responding quickly to changing business needs

Working Conditions   

• Office-based role requiring long periods of sitting while using a telephone headset and computer
• Exposure to moderate noise levels

What You’ll Bring to Spectrum   

Required Qualifications   

Education  

• High School Diploma or GED or equivalent

Experience   

• 1+ years of call center or sales experience

Skills   

• Ability to read, write, speak and understand English and Spanish
• Communicate orally in a clear, concise and professional manner
• Listen actively and interpret customer needs
• Conduct consultative needs analysis, overcome objections and close sales
• Exercise sound judgment and initiative
• Pay close attention to detail
• Respond quickly to shifting business needs and prioritize effectively under high volume
• Multitask efficiently with a personal computer and job-specific software
• Utilize office equipment including telephone, headset, copier, fax and calculator
• Manage multiple prospects
• Must effectively work independently as well as with others
• Knowledge of commercial internet, video, data and telephone products and services
• Proficiency in MS Office and related applications
• Bilingual - Spanish

#LI-SR4

STM204 2026-90205 STM204 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get To Know Us: Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ: CHTR), the leading internet and video provider in the nation and the fastest growing mobile company in our footprint, with services available to more than 70 million homes and businesses across 45 states. Supported by our 100% U.S.-based employees,* we are America's Internet Company®.

*At close of the Cox acquisition, Spectrum announced that over the next 18 months, it will fully return legacy Cox's customer service function to the U.S.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.