Job Description
If you have a passion for languages and facilitating seamless communication, we want to hear from you! As an OPI/VRI Operator at Future Group, you'll play a pivotal role in connecting individuals from diverse linguistic backgrounds and ensuring clarity and transparency in every conversation.
1. Handling Inbound Calls: Answering incoming calls from customers, clients, or the general public. This may involve providing information, resolving inquiries, or directing calls to the appropriate department.
2. Customer Service: Providing excellent customer service by addressing customer concerns, complaints, and inquiries in a professional and timely manner. This may involve troubleshooting technical issues, managing billing inquiries, or assisting with product/service inquiries.
3. Problem Resolution: Resolving customer issues and complaints effectively and efficiently. This may involve escalating complex issues to supervisors or other departments for further assistance and resolution.
4. Adherence to Policies and Procedures: Following company policies, procedures, and scripts when handling customer interactions. This ensures consistency in service delivery and compliance with company guidelines.
5. Adaptability and Flexibility: Adapting to changes in procedures, technology, or workload to meet customer needs and business objectives. This may involve working flexible hours, including evenings, weekends, and holidays, to provide 24/7 support.
6. Communication Skills: Demonstrating strong verbal and written communication skills to effectively interact with customers and colleagues. This includes active listening, empathy, clarity, and professionalism in all communications.
7. Maintaining Call Center Etiquette: Following call center etiquette guidelines, such as proper greeting and closing phrases, maintaining a polite and courteous tone, and respecting customer confidentiality.
Your background and experience:
Fluency in English is a MUST.
Minimum 6 months of experience in Call Center Industry.
High emotional intelligence and tolerance to different cultures.
High level of communication, listening, note-taking, and memory retention skills.
What we offer you:
Full-time.
Fixed Night Shifts from 3:00 PM to 12:00 AM / 4:00 PM to 1:00 AM
Attractive Salary. EGP 11500 net
Transportation Allowance. EGP 2000 net
Immediate availability to start working after training.
Monthly fee payments.
Paid training.
Fixed Days Off. (Saturday and Sunday)
Location: Maadi
