CALL CENTER OPERATOR
Shift Hours: 7a-3:30pm
FULL TIME 40 HRS/WEEK
ON SITE - Geneva, NY
Under the supervision of the Director of Security, operates a Meridian I Telephone System console, performs duties for a 24-hour answering service, paging system, and emergency response center. Carries out general clerical duties. Provides exceptional customer service in a courteous and professional manner. Greets customers consistent with Healing Environment standards.
EDUCATION:
Minimum:
• High School Education
Preferred:
• Business or Office assistant degree
WORK EXPERIENCE:
Preferred:
• Experience as a switchboard operator
SKILLS:
Minimum:
• Requires a sensitive and reassuring approach to patients.
• Demonstrated ability to deal with the public in a professional and courteous manner, handle confidential information with discretion.
• Ability to perform multiple functions during stressful/busy periods in a calm and professional manner.
• Demonstrated ability to enhance the spirit of teamwork through effective role modeling.
• Excellent interpersonal skills
Preferred:
• Experience dealing with patients and/or emergency situations
LICENSE:
PROFESSIONAL CERTIFICATIONS:
UR Medicine Finger Lakes Health is a not-for-profit health system that provides a full range of acute and long-term care health services to residents of the Finger Lakes region in Upstate New York. Finger Lakes Health is comprised of Geneva General Hospital, Soldiers & Sailors Memorial Hospital, The Homestead at Soldiers & Sailors, Huntington Living Center and the Living Centers at Geneva – North and South. Services are provided on three campuses located in Geneva, NY (Ontario County), Waterloo, NY (Seneca County) and Penn Yan, NY (Yates County). The 660-bed health system is governed by a common Board of Directors and is served by a common management team. With 85 active staff physicians, the health system offers a broad range of primary, specialty and sub-specialty services to residents of the Finger Lakes region. No one will be denied access to services due to inability to pay. Discounts for essential services at our outpatient clinics are offered based on family size and income.
