Job Description

Job Title: Call Center Operator

Location: Bethesda MD

Clearance: None

Company/ Program Description:

Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been delivering IT, Engineering, and Scientific solutions to the Federal Government since 2002. During our two decades of service, we have earned the trust and respect of our government clients for the simple reason that we have great people who are experts in their fields and take pride and ownership in everything they do.

Job Responsibilities:

• Experience in a call center that is focused on inbound call processing.
• Answer phones and provide support to customers
• Customer service skills are required
• Ability to follow a call script to respond to foundational questions/concerns
• Manage inbound calls to ensure effective and timely resolution of customer issues
• Maintain and update call records
• Knowledge of SPOK and Avaya platform preferred.
• Strong verbal and written communications skills

Job Requirements:

Two (2) years of experience as a call center operator, preferably in the medical industry. Computer-telephony integration experience is preferred.

Candidate will work on-site.

Education

High school diploma or associate degree.

Security Clearance

None. Must be able to obtain a Public Trust