Job Description

Job Location: YMCA of the North Shore Association - Beverly, MA 01915
Position Type: Part Time
Salary Range: $21.00 - $23.00 Hourly

Job Shift: Varied🌟 Join Our Team as a Part-Time Call Center Member Support Agent! 🌟
Are you passionate about helping others and creating positive experiences? Do you have strong communication skills and enjoy working in a fast-paced, team-oriented environment? If so, the YMCA wants you on our Member Support team!
In this part-time role, you’ll be the first point of contact for our members—providing exceptional service, answering questions, and ensuring every interaction leaves them feeling supported and valued. We are especially seeking multilingual candidates who can help us serve our wonderfully diverse community.
🕓 Hours: Monday through Friday between 8:00 AM and 7:00 PM, with occasional weekend shifts coming in the future. Flexible scheduling available!
What You’ll Do:
Member Support:
- Respond to phone, email, and chat inquiries with professionalism and care.
- Process membership and program updates, including billing adjustments and renewals.
- Troubleshoot and resolve member issues quickly, collaborating with local Y teams as needed.
Engagement & Retention:
- Share information about YMCA programs, events, and services to keep members engaged.
- Address concerns with empathy, escalating complex situations when necessary.
- Help foster strong relationships that encourage member satisfaction and long-term retention.
Team Collaboration:
- Partner with local YMCA branches and regional teams to ensure seamless support.
- Contribute to retention and service goals through excellent communication.
- Build strong connections with program leaders and operational staff.
Why You’ll Love Working at the Y:
At the YMCA, work is more than a job—it’s a chance to be part of something bigger. You’ll join a team dedicated to strengthening community and helping people thrive.
✨ Professional Growth: Paid training, leadership development, and opportunities across 7 YMCA branches.
✨ Work-Life Balance: Flexible part-time schedule that fits your lifestyle.
✨ Retirement Plan: 12% company contribution to your retirement fund (once vested, no match required).
✨ Free YMCA Membership: Access to fitness programs, swim classes, and discounts on childcare, camp, and more!
📞 Be the friendly voice that supports our members, builds relationships, and helps strengthen the Y community. Apply today and make a difference every day!

Qualifications
- A high school diploma or equivalent; some college education preferred.
- Minimum of 1 year of member support experience, ideally in a membership or subscription-based environment.
- Excellent organizational and communication skills.
- Ability to handle multiple tasks and prioritize effectively.
- Proficiency in working across multiple software platforms and CRMs.
- Bi-Lingual and Multi-Lingual candidates preferred.

Work Environment and Physical Demands:
- Ability to work 80% of the time in a call center environment and 20% at local YMCA facilities.
- Ability to speak concisely and effectively in a variety of situations.
- Must be able to lift and carry equipment and supplies weighing up to 20 pounds.
- Ability to stand, sit, or remain alert for extended periods.
- Occasional bending, leaning, kneeling, and walking required.
- Visual and auditory ability to respond swiftly and appropriately to critical situations.
- Capacity to physically and mentally adapt to unexpected circumstances.
The YMCA is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.