BRIX Recruiting Partners

Call Center Manager - B2C

BRIX Recruiting Partners  •  Chicago, IL (Onsite)  •  2 months ago
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Job Description

  • This is an interior remodeling company serving homeowners across Chicagoland
  • Better Business Bureau accredited with an A+ rating

What is Being Offered:

  • Flexible compensation, base + bonus (total $125K)
  • Benefits
  • 401K with match & PTO

What The Position is About:

  • Lead and motivate the call center team (8 agents)
  • Oversee day-to-day operations, ensuring the team meets or exceeds KPIs
  • Recruit, hire, and train call center personnel
  • Provide ongoing coaching, mentoring, and performance feedback to the team
  • Monitor and analyze call center metrics and reports to identify trends, address performance gaps, and implement process improvements
  • Develop and implement call center strategies to optimize efficiency, productivity, and sales

The Right Candidate Will Have:

  • Proven call center leadership experience within the home improvement industry
  • Experience with CRM and robust dialer systems
  • The ability to understand and implement changes, driving improvements
BRIX Recruiting Partners

About BRIX Recruiting Partners

EXPERT RECRUITERS SERVING COMPANIES NATIONWIDE

Since 2011, our expert professional recruitment firm has focused solely on finding the best candidates for our client companies. We know how to pinpoint your ideal candidate pool. And our tactics and tools ensure we reach deep into that pool to find the “best of the best” for your unique needs.

Through our targeted recruitment services, you get:

- Better candidates

- Better hires

- Better retention

While we’re based in Minnesota, we serve companies of all sizes everywhere in the U.S. and Canada. Specifically, we have niche knowledge and experience working with businesses in the following industries:

- Building products

- Home improvement

- Manufacturing/industrial

- Business/professional services

Please visit www.brixrecruiting.com for more info.

Industry
HR & Recruiting
Company Size
11-50 employees
Headquarters
Chaska, MN
Year Founded
2011
Website
brixrecruiting.com
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