BRIX Recruiting Partners

Call Center Manager - B2C

BRIX Recruiting Partners  •  $60k - $90k/yr  •  Louisville, KY (Onsite)  •  5 months ago
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Job Description

  • This is a 10+ year old home improvement company servicing Central Kentucky and Southeastern Indiana

What is Being Offered:

  • Flexible compensation, $60K-$70K base + bonus (total $80K-$90K)
  • PTO

What The Position is About:

  • Lead and motivate the company’s call center team (10 agents)
  • Oversee day-to-day operations, ensuring the team meets or exceeds KPIs
  • Recruit, hire, and train call center personnel
  • Provide ongoing coaching, mentoring, and performance feedback to the team
  • Review the call scripts for areas of improvement
  • Monitor and analyze call center metrics and reports to identify trends, address performance gaps, and implement process improvements

The Right Candidate Will Have:

  • Call center leadership experience within the home improvement/services industry
  • Inbound call center experience
  • Experience overseeing a team of 5+
BRIX Recruiting Partners

About BRIX Recruiting Partners

EXPERT RECRUITERS SERVING COMPANIES NATIONWIDE

Since 2011, our expert professional recruitment firm has focused solely on finding the best candidates for our client companies. We know how to pinpoint your ideal candidate pool. And our tactics and tools ensure we reach deep into that pool to find the “best of the best” for your unique needs.

Through our targeted recruitment services, you get:

- Better candidates

- Better hires

- Better retention

While we’re based in Minnesota, we serve companies of all sizes everywhere in the U.S. and Canada. Specifically, we have niche knowledge and experience working with businesses in the following industries:

- Building products

- Home improvement

- Manufacturing/industrial

- Business/professional services

Please visit www.brixrecruiting.com for more info.

Industry
HR & Recruiting
Company Size
11-50 employees
Headquarters
Chaska, MN
Year Founded
2011
Website
brixrecruiting.com
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