We are Daimler Financial Services Mexico, a branch of the Daimler Trucks group, and we offer financial solutions that adapt to the needs of our distributors, clients, and market.
With over 25 years in Mexico, we have focused on building an excellent reputation of service; and to achieve that, we have relied on technological innovation, digital evolution, and a customer-oriented approach.
We are committed to offering excellent financial services that give value to our trademarks, distributors, clients, collaborators, and all our community where we live and work.
Call Center ManagerDaimler Truck Financial Services, a leading and pioneering group worldwide in the automotive industry with more than 120 years and presence in more than 200 countries. In Mexico it has the divisions of: Daimler Truck, Daimler Truck Buses and Daimler Truck Financial Services.
In our people we can reflect our corporate values: Customer success is our success, moving at the speed of right, one team, best team and we are looking for highly committed people to join the group in an environment of diversity and constant challenges.
Objective of the position:
Make sure the call center performance team delivers top level results for DTFS NA. Achieve customer service and collections KPIs set by DTFS NA. Ensure adherence to compliance controls by ensuring that audits are conducted according to internal assessment schedules and that compliance goals are met; ensure the remediation of identified compliance risks.
Indispensable Requirements (Candidates who do not meet these requirements may be discarded):
Soft Skills:
Education / Training:
Bachelor's degree in business administration, Operations Management or a related field, or equivalent demonstrated experience.
College degree or advanced degree preferred. Ability to understand call center and delinquency metrics necessary.
Structured call model training preferred through any collection standardized practices. Knowledge of FDCPA a must.
Experience:
At Daimler Truck we are united in our purpose “We work for all who keep the world moving”. This motivates us to pursue our common goal: leading sustainable transportation. However, our impact as a global transportation company depends entirely on the impact of each individual at Daimler Truck. That’s why we ensure that our people are encouraged and empowered to show their full impact.
We foster a work environment where every individual feels valued, respected, and heard. We value the individual strengths of our employees, because these lead to the best team performance and thus to the success of our company.
You can be your true self at Daimler Truck. Inclusion and equal opportunities are important to us. We welcome applications from people of all cultures, generations, physical appearance, phases of life, sexual orientation, gender identity, sexual expression, people with disabilities and people from any underrepresented group.
Main Functions:
#Trucks
Indispensable Requirements (Candidates who do not meet these requirements may be discarded):
Soft Skills:
Education / Training:
Bachelor's degree in business administration, Operations Management or a related field, or equivalent demonstrated experience.
College degree or advanced degree preferred. Ability to understand call center and delinquency metrics necessary.
Structured call model training preferred through any collection standardized practices. Knowledge of FDCPA a must.
Experience:
At Daimler Truck we are united in our purpose “We work for all who keep the world moving”. This motivates us to pursue our common goal: leading sustainable transportation. However, our impact as a global transportation company depends entirely on the impact of each individual at Daimler Truck. That’s why we ensure that our people are encouraged and empowered to show their full impact.
We foster a work environment where every individual feels valued, respected, and heard. We value the individual strengths of our employees, because these lead to the best team performance and thus to the success of our company.
You can be your true self at Daimler Truck. Inclusion and equal opportunities are important to us. We welcome applications from people of all cultures, generations, physical appearance, phases of life, sexual orientation, gender identity, sexual expression, people with disabilities and people from any underrepresented group.
Main Functions:
#Trucks
Indispensable Requirements (Candidates who do not meet these requirements may be discarded):
Soft Skills:
Education / Training:
Bachelor's degree in business administration, Operations Management or a related field, or equivalent demonstrated experience.
College degree or advanced degree preferred. Ability to understand call center and delinquency metrics necessary.
Structured call model training preferred through any collection standardized practices. Knowledge of FDCPA a must.
Experience:
At Daimler Truck we are united in our purpose “We work for all who keep the world moving”. This motivates us to pursue our common goal: leading sustainable transportation. However, our impact as a global transportation company depends entirely on the impact of each individual at Daimler Truck. That’s why we ensure that our people are encouraged and empowered to show their full impact.
We foster a work environment where every individual feels valued, respected, and heard. We value the individual strengths of our employees, because these lead to the best team performance and thus to the success of our company.
You can be your true self at Daimler Truck. Inclusion and equal opportunities are important to us. We welcome applications from people of all cultures, generations, physical appearance, phases of life, sexual orientation, gender identity, sexual expression, people with disabilities and people from any underrepresented group.
Main Functions:
#Trucks
Diversity allows us to employ people with different experiences, abilities and points of view, and that is what enhances our culture and brings us to the forefront among the top global companies.
At Daimler Financial Services, we value the diversity between our employees.
In order to enrich the culture, acknowledges the importance of including people with different points of view and lifestyles into our company. When we select our talent, we focus on abilities; we do not discriminate based on ethnicity, nationality, gender, race, age, disability, social condition, health, religion, immigrant status, opinions, sexual orientation, gender identity or gender expression, marital status, university or appearance. Diversity allows us to employ people with different experiences, abilities and points of view, and that is what enhances our culture and brings us to the forefront among the top global companies.
At Daimler Financial Services, we value the diversity between our employees.
In order to enrich the culture, acknowledges the importance of including people with different points of view and lifestyles into our company. When we select our talent, we focus on abilities; we do not discriminate based on ethnicity, nationality, gender, race, age, disability, social condition, health, religion, immigrant status, opinions, sexual orientation, gender identity or gender expression, marital status, university or appearance.
Additional Information
Daimler Truck North America, a Daimler Truck AG company, is the largest heavy-duty truck manufacturer in North America and a leading producer of medium-duty trucks and specialized commercial vehicles.
Headquartered in Portland, Oregon, Daimler Truck North America manufactures, sells and services several renowned commercial vehicle brands including Freightliner Trucks, Western Star Trucks, Thomas Built Buses, and Freightliner Custom Chassis. Through the company’s affiliates, Daimler Truck North America is also a leading provider of heavy-and medium-duty diesel engines and other components. The company’s strategic partners in the North American commercial vehicles market include Daimler Truck Financial, TravelCenters of America and Petro Truck Centers.
