Job Description

Location: 5555 Glenwood Hills Pkwy SE, Grand Rapids, MI 49512

Schedule: Full-time | Monday – Friday, 8:00 AM – 5:00 PM

Join Our Team at Applied Innovation!

We’re looking for a reliable, detail-oriented professional to join our Customer Loyalty Center. If you thrive in a fast-paced environment, enjoy helping others, and are tech-savvy, this could be the perfect opportunity for you.

What You’ll Do:

• Answer incoming calls and respond to emails with professionalism and care
• Enter service and network-related requests into our system
• Process supply orders accurately and efficiently
• Coordinate and manage service technician call loads to ensure fast, quality support for our clients

What We’re Looking For:

• Must be 18 years or older
• Strong communication skills and a client-focused mindset
• Dependable, organized, and attentive to detail
• Proficiency with computers and various software programs
• A positive attitude and a team-player approach
• A high school diploma or GED

What We Offer:

• Comprehensive benefits package including medical, dental, and life insurance
• Short-term disability coverage
• 401(k) retirement plan
• Paid vacation and holidays
• An onsite fitness center