Job Description

Overview

Call Center Customer Service Representative

Perfect for Trades‑Minded, Hands‑On Problem Solvers

Location: Indianapolis, IN (In‑Office) Pay: $18–$22/hr (based on experience & bilingual ability) + up to $400/week in bonus

If you come from a trades background — or you’re the type of person who likes solving problems, staying busy, and helping people — this role is built for you.

Bassett Services is growing fast, and we’re looking for driven, dependable, team‑oriented people who want a stable career with real advancement. You’ll be the first point of contact for homeowners who need help with HVAC, plumbing, or electrical issues — and your ability to stay calm, think clearly, and guide customers makes a huge impact.

This isn’t a boring desk job. It’s fast‑paced, team‑driven, and perfect for someone who likes structure, challenge, and steady work.

Why This Role Appeals to Trades‑Minded Professionals

• You’re helping customers with real problems, not selling random products
• You get to use your common sense, communication skills, and work ethic
• You’re part of a team that supports field technicians and keeps the operation running
• You get steady hours, steady pay, and steady growth
• You’re joining a company that values reliability, grit, and people who take pride in their work

What We Offer

• Medical, Dental, Vision & Prescription Insurance
• Disability & Term Life Insurance
• 401(k) with company match
• Paid Holidays
• Paid Time Off (PTO)
• Ongoing training, development, and advancement opportunities
• A supportive, team‑focused environment with long‑term stability

What You’ll Do

• Answer inbound calls and help customers schedule service
• Assist with maintenance agreement members and new customer inquiries
• Listen actively, understand the issue, and guide customers to the right solution
• Build trust and maintain strong customer relationships
• Use scheduling tools and customer management software
• Work closely with your call center team to keep operations running smoothly

What You Bring

• 2+ years of customer service experience
• 1+ year of call center experience
• Strong communication skills
• Comfortable using computers and learning new systems
• Excellent time management and organization
• Ability to stay focused in a fast‑paced environment
• Dependability, accountability, and a strong work ethic

If you’ve ever worked in the trades — or you simply understand the value of teamwork, reliability, and helping people — you’ll fit right in.

Who We Are

Bassett Services blends the close‑knit feel of a small business with the growth and stability of a larger organization. We work hard, support each other, and reward people who show up, give their best, and want to grow.

If you’re ready to join a company that values real‑world skills, strong character, and long‑term commitment, we’d love to meet you.