A. J. Perri Plumbing, Heating, Cooling
Customer Service Representative – In OfficePay: $20–$22 per hour Schedule: Full-time | 4 weekdays + 1 weekend day | 8-hour shifts | 11:30AM - 8PM
Customer Service Representative – In OfficeAJ Perri, part of the ARS/Rescue Rooter family of brands, is a trusted leader in residential HVAC and plumbing services throughout New Jersey. For over 50 years, we’ve built our reputation on professionalism, reliability, and an unwavering commitment to customer satisfaction.If you thrive in a fast-paced environment and take pride in delivering outstanding customer experiences, we’d love to meet you.
What We Offer:
As a Customer Service Representative, you are often the first impression of our company. Your role is vital in creating a positive customer experience from the very first call.• Provide exceptional customer care on inbound and outbound calls. Handling of over 150 calls per day.• Schedule service appointments with efficiency and accuracy• Listen actively and respond with empathy and professionalism• Manage multi-line phones and computers systems in a fast-paced environment• Support team goals while hitting your daily KPIs while maintaining a customer-first mindsetThis is an in-office position — not remote — within a collaborative, team-driven environment.
Previous experience in customer service or call center environments
Strong communication skills with a service-oriented mindset
Ability to remain calm, professional, and solution-focusd
Proficiency in typing
Accuracy and composure while handling multi-line phones
Ability to report daily to the office (no remote option)
Schedule flexibility
Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional money may be offered based on experience and will be detailed in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on any protected status under federal, state, or local law. Privacy policy available upon request.
ARS® / Rescue Rooter® is a leading brand of American Residential Services LLC., which provides heating, air conditioning, indoor air quality, plumbing, drain cleaning and sewer line services from company-owned locations across the United States. United by exceptional service, the ARS® / Rescue Rooter® Network serves both residential and light commercial customers.
ARS® / Rescue Rooter® provides cooling, heating, and plumbing services with a knowledgeable team of trained specialists who have the professional experience to do any job right – the first time.
You can count on our courteous technicians, plumbers, and Comfort Advisors to provide you with exceptional service – 7 days a week.
When our employees visit your home, rest assured that they have passed national background and drug tests, and are equipped to provide you with the service you need.
We treat you and your property with respect by calling before we arrive at your property, providing an honest, upfront estimate you approve before any work is done, and taking care of your property by using shoe covers and drop cloths as needed.
