Job Description

Responsibilities

• Professionally represents Companies Mission and Values and the Brand during each customer engagement.
• Answers inbound calls in a Call Center environment
• Resolves and documents all customer contacts, inquiries, and concerns in the system.
• Follows through with a sense of urgency on any research or additional contact to ensure customer complaint or query is resolved in a timely manner.
• Partners with the field, vendors and internal departments to ensure resolution to customer contacts as needed.
• Provides product information and project information, which could include recommending products to purchase and/or their effective use.
• May perform other duties as assigned *

Qualifications

• Basic computer skills with experience in Microsoft Word, Microsoft Excel
• Strong communication (verbal, listening, and written) and interpersonal skills
• Must have ability to handle conflict positively
• Strong sense of urgency
• Must demonstrate strong problem solving, multi-tasking and critical thinking skills
• Experience in call logging systems is preferred
• Customer service-focused call center experience is helpful

Hybrid Role: This is not a fully remote position | Training will be in-person