YMCA of Greater Dayton

Call Center Coordinator

YMCA of Greater Dayton  •  $16 - $19.20/hr  •  Dayton, OH (Onsite)  •  3 hours ago
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Job Description

Call Center Coordinator

Association Services Office

Dayton, OH

Full-Time/Non-Exempt

$16.00-$19.20/Hourly

This position requires an in-office presence. Hours are 11:30am-8:30pm

Assists in monitoring the call center team's productivity. Oversees the effective and efficient teamwork of all staff and may also be tasked with assisting with hiring, scheduling, and other leadership responsibilities, as needed.
At the YMCA, We are welcoming we are open to all. We are a place where you can belong and become. We are genuine we value you and embrace your individuality. We are hopeful we believe in you and your potential to become a catalyst in the world. We are nurturing we support you in your journey to develop your full potential. We are determined above all else, we are on a relentless quest to make our community stronger beginning with you.
Essential Functions:
  • Works closely with the team, motivating and coaching team members as needed, to positively affect performance.
  • Keeps up to date with business development and changes in policy or procedures.
  • Reports any issues or concerns to the Director of Call Center Operations
  • Manages day-to-day line activities, prioritizes, and makes risk/impact assessments within existing processes and procedures.
  • Answers inbound calls as needed or directed by the Director of Call Center Operations
  • Ensures training and development plans are maintained for all team members.
  • Uses association methodology, team input and own initiative to ensure attendance and daily goals are met.
  • Supports the Director of Call Center Operations to highlight operational risks and areas for improvement.
  • Keeps up to date with any industry changes affecting the business and relays this knowledge back to the team.
  • Escalates any appropriate problems to senior management.
Qualifications:
  • High school diploma or equivalent.
  • Must be at least 18 years of age.
  • Minimum of 2 years’ experience within a contact center environment required. Experience in customer service preferred.
  • Ability to complete YUSA’s Listen First training module.
  • Excellent leadership and communication skills with the ability to work and communicate in a positive manner.
  • Strong coaching and people-development skills through call listening, quality feedback, etc.
  • Ability to deal with demanding customers and escalations.
  • Proficient computer skills, including Microsoft Office.
  • A strong commitment to nonprofit, mission-based work.
  • Must be able to multi-task, problem solve and prioritize tasks.
  • Ability to exercise poise, tactfulness, diplomacy and maintain confidentiality.
  • Exemplifies YMCA values, leadership qualities and professional image.
  • Enjoys building genuine relationships and is able to build rapport and credibility quickly.
  • Genuinely cares about helping others reach their full potential.
  • Ability to work flexible hours, including evenings and weekends, as well as overtime.
  • Thrives working in a fast-paced work environment, strives to meet/exceed performance goals and has passion for the Y cause.
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
  • Embraces change and the opportunity to perform other related duties as assigned.
  • Bilingual (English/Spanish) is desired, but not required.
YMCA of Greater Dayton

About YMCA of Greater Dayton

The YMCA of Greater Dayton, based on Christian principles, is a charitable organization with an inclusive environment dedicated to enriching the spiritual, mental, physical, and social well-being of all.

At the Y, we provide the support and opportunities that empower people and communities to learn, grow, and thrive. With a focus on youth development, healthy living, and social responsibility, the YMCA of Greater Dayton:

• Nurtures the potential of every child, teen, adult, and senior

• Improves the community’s health and well-being

• Provides opportunities to give back and support neighbors

The YMCA of Greater Dayton now includes 14 locations across the Greater Miami Valley Region, serving more than 70,000 kids and families. Our association includes:

• YMCA Child Care Services (Over 70 locations)

• Coffman YMCA (Springboro)

• Downtown YMCA (Dayton)

• Fairborn YMCA

• Grand Lake Health/Premier Health North YMCA (Celina)

• Grand Lake Health/Premeir Health South YMCA (Minster)

• YMCA at the Heights (Huber Heights)

• Kleptz YMCA (Englewood)

• Preble County YMCA (Eaton)

• Premier Health YMCA (Northwest Dayton)

• Springfield Family YMCA (January 1st, 2026)

• South YMCA (Kettering)

• Versailles YMCA (December 2025)

• West Carrollton YMCA

• Xenia YMCA

• YMCA Camp Kern (Oregonia)

For more information about the YMCA of Greater Dayton and our programs, please visit www.daytonymca.org

Industry
Unknown
Company Size
201-500 employees
Headquarters
Dayton, OH
Year Founded
1858
Website
daytonymca.org
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