Champion Window - Call Center Representative / Confirmation
If you have excellent communication and customer service skills, join the Champion Window team! Champion has an immediate opening for a Call Center Representative.
Responsible for ensuring appointment correctness, monitoring call quality and data input, and piloting special programs.
First/M-mid shifts ( 9:00 am - 5:30 / 10:00 am - 6:30 ) Pay Rate - $16.25 per hour Second shift positions ( 12:30 pm - 9:00 pm) Pay Rate - $16.75 per hour
* Call quality assurance: listening to recorded incoming calls to verify customer data against appointment data, correcting opportunities when available
* Internal piloting of new programs before executed out to the external call center
* Inbound and outbound phone calls: appointment setting, appointment verifications, and service requests
* Reporting: prepare and publish reporting on weekly training opportunities and program accuracy
* Other duties as assigned
* 1-3 years’ experience working in a call center / customer care environment
* Excellent customer service both written and verbal
* Excellent typing and grammar skills
* Process focused - structure and consistency is key
* Great attention to detail and strong project management skills
* The ability to successfully work as part of a team and autonomously
* Ability to manage several different projects simultaneously
* Appointments Plus/CRM knowledge a plus
Champion Window is an Equal Employment Opportunity Employer
If you need assistance with completing the online application due to a disability, please contact Champion Window.
Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans. Apply today to find your next challenging career.
Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.
Headquartered in Twinsburg, OH, a suburb of Cleveland, Great Day Improvements is a vertically integrated, direct-to-consumer provider of premium home improvement products including Patio Enclosures, Stanek Windows, Hartshorn Custom Contracting, Apex Energy Solutions, Universal Windows Direct, The Bath Authority, Champion Windows & Home Exteriors, Your Home Improvement Company, K-Designers, Leafguard, and Englert.
Great Day has an expanding workforce of over 4,500 employees in over 280 locations across the US.
The company has been named to REMODELING Magazine’s 550 List and Qualified Remodeler’s Top 500 List, and is among Inc. Magazine’s fastest growing private companies.
