Call Center Billing Representative
Be part of a supportive and engaging team environment where customer service and teamwork are at the heart of what you do. Handle billing inquiries, resolve account concerns, and collaborate with colleagues across the business while making a meaningful impact on every customer interaction.
What is in it for you:
• Hourly salary of $19.15.
• 9-month contract.
• Full-time position: 37.5 hours per week.
• Rotating shifts within call centre hours.
• Availability for evening and Saturday shifts is required.
• Monday to Friday: 8:00 am to 8:00 pm.
• Saturday: 8:30 am to 4:30 pm.
• Hybrid: 2-3 days/week in Markham office.
Responsibilities:
• Provide excellent customer service to Licensed Insurance Advisors, Contact Centre staff, Insurance Branch staff, and customers.
• Investigate and resolve billing discrepancies in collaboration with insurance partners and underwriters.
• Support inbound billing inquiries as a representative of the organization.
• Communicate clearly, effectively, and empathetically with customers through telephone and email interactions.
• Identify customer needs and respond appropriately and professionally.
• Gather relevant information in a systematic manner to ensure seamless customer interactions.
• Take ownership of customer inquiries and maintain a strong commitment to resolution and follow-up.
• Handle approximately 50 inbound calls per day.
What you will need to succeed:
• 1-2 years of experience in a contact centre environment, preferably within the insurance or banking industry.
• Ability to multitask in a fast-paced environment.
• Ability to adapt quickly to changing circumstances.
• Professional telephone and email communication skills and etiquette.
• Proficiency with word processing software, Microsoft Excel, and web-based Windows applications.
• Strong communication and interpersonal skills.
• Demonstrated problem-solving skills with the ability to analyze and resolve customer concerns.
• Strong attendance and punctuality record.
• Flexibility to work rotating shifts.
Why Recruit Action?
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.
