Job Description

Job Location Sebago Watersports - Key West, FL 33040 Salary Range $20.00 - $20.00 Hourly

Travel Percentage None

Duties (NOT ALL INCLUSIVE):

• Handle incoming calls and emails from customers regarding watersports activities and services.

• Provide accurate information about our offerings, pricing, availability, and policies.

• Assist customers with making reservations, cancellations, and modifications.

• Address customer inquiries and resolve any issues or concerns promptly and professionally.

• Maintain a high level of product knowledge to effectively communicate details to customers.

• Record and update customer information in the company’s database.

• Follow up with customers as needed to ensure satisfaction and confirm reservations.

• Collaborate with other team members to ensure seamless customer service.

• Stay informed about company promotions, events, and special offers.

• Perform other duties as assigned by the supervisor.

Qualifications

Minimum

Qualifications:

• High school diploma or equivalent; additional education or certifications in customer service or related fields is a plus.
• Proven experience in a call center or customer service role.
• Excellent verbal and written communication skills.

Knowledge, Skills, and Abilities:

• Must be able to walk on various types of surfaces including rough terrain, sitting, standing, maintaining balance, on the beach, and in the water, and working alone.
• Must be able to work various work settings such as exposure to sunlight and outside temperature.
• Must be able to lift 50lbs.
• Strong attention to detail and organizational skills.
• Strong interpersonal skills with the ability to build rapport with customers.
• Ability to multitask and handle a high volume of calls and emails.
• Proficiency in using computer systems and software.
• Knowledge of watersports activities and equipment is highly desirable.
• Ability to speak and write clearly and concisely.
• Must be willing to work holidays, nights, and weekends.
• Must have strong interpersonal skills and positive attitude.
• Team Player, positive and enthusiastic attitude.

Compensation:

Starting at $20/hour + Commission

Work Arrangement:

This is a fully remote position.